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Find My Model Number

1. Check the bottom of your box, you should see the model number near the bar code.

2. Check the main body of the vacuum (back of the unit) it should have a rating label that features your model number.

3. Check your manual. Your product's model number is listed on the front cover of your instruction booklet.

AI Series Robots

  1. Shark Customer Service | Official Support & Help Center
  2. Product Information & Support
  3. Robots
  4. Getting Started with your Robot - App Guide & Helpful Videos
  5. AI Series Robots
  • Robot Vacuum | Cleaning Modes on your Shark Matrix™ Plus 2-in-1 Self-Empty Robot Vacuum and Mop
  • Robot Vacuum | Getting Started with the Shark Matrix™ Plus 2-in-1 Self-Empty Robot Vacuum and Mop
  • How to Set Up Your Shark® AI Robot
  • Getting Started with the Shark® AI Ultra 2-in-1 Robot Self-Empty XL
  • Getting to Know the Cleaning Modes of your Shark® AI Ultra 2-in-1 Robot Self-Empty XL
  • Getting to Know the Cleaning Modes of your Shark® AI Ultra 2-in-1 Robot
  • Getting Started With the Shark® AI Robot Self-Empty XL Vacuum
  • SharkClean® App | How to Set Up the Home Map (AI series)
  • Navigation Module Maintenance Shark® AI Robot Self-Empty XL Vacuum
  • SharkClean® App | How to Set Up Zones (AI series)
  • SharkClean® App | How to Use UltraClean Mode™ (AI series)

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