CHECK OUT OUR PROMOTIONS | Shop now

FIND PARTS & ACCESSORIES | Here

SHARKCLEAN APP LATEST VERSION | Info Here

  • Back to shop
  • Parts & Accessories
  • Order Status
  • Register My Warranty
  • My Account
 
Products
  • Beauty - Hair and Skincare
  • Air Purifiers & Fans
  • Hard Floor Cleaning & Irons
  • Carpet Cleaners
  • Vacuums
  • Robots
Returns
Products
  • Beauty - Hair and Skincare
  • Air Purifiers & Fans
  • Hard Floor Cleaning & Irons
  • Carpet Cleaners
  • Vacuums
  • Robots
Order Status
Register My Warranty
Parts & Accessories
Returns
My Account account-icon

Find My Model Number

1. Check the bottom of the box, you should see the model number near the bar code.

2. Check the back or bottom of the main unit, it should have a rating label that shows your model number.

3. Check your manual. Your product’s model number is listed on the front cover of your instruction booklet.

How can we help?
  1. Shark Customer Service | Official Support & Help Center
  2. Product Information & Support
  3. Robots
  4. Helpful Videos & App Support

Helpful Videos & App Support

Helpful Videos

Product information

Connectivity Issues

Charging Issues

Maintenance Tips

SharkClean App

SharkClean App

Additional Robot Support

Additional Robot Support

AI Robots

AI Series Robots

Other Robots

All Other Robots

SharkClean App

Additional Robot Support

AI Series Robots

All Other Robots

SharkClean App

See all 11 articles

SharkClean App Scheduled Maintenance

arrow-icon

Connectivity - SharkClean App

arrow-icon

Setting Up The SharkClean App - Google Play & App Store

arrow-icon

Setting Up The SharkClean App - Google Play & App Store

arrow-icon

SharkClean App - Step by Step Instructions

arrow-icon

Additional Robot Support

Shark Robot POD Replacement - Quick Start Guide

arrow-icon

AI Series Robots

See all 9 articles

Essential Maintenance Tips

arrow-icon

How to resolve charging issues with your Shark Robot vacuum

arrow-icon

Robot Vacuum | Cleaning Modes on your Shark Matrix™ Plus 2-in-1 Self-Empty Robot Vacuum and Mop

arrow-icon

Robot Vacuum | Getting Started with the Shark Matrix™ Plus 2-in-1 Self-Empty Robot Vacuum and Mop

arrow-icon

How to Set Up Your Shark® AI Robot

arrow-icon

All Other Robots

Presenting the Shark IQ Robot Self-Empty™

arrow-icon

How to set up the Shark IQ Robot Self-Empty™

arrow-icon

How to maintain the Shark IQ Robot Self-Empty™ – Main Robot

arrow-icon

How to unlock app-only features for Shark IQ Robot Self-Empty™

arrow-icon

How to resolve connection issues with Shark IQ Robot Self-Empty™

arrow-icon
×
shark-logo

© 2025 SharkClean. All rights reserved.

facebook-icon youtube-icon instagram-icon twitter-icon pinterest-icon tiktok-icon

Products

Beauty - Hair and Skincare Air Purifiers & Fans Hard Floor Cleaning & Irons Carpet Cleaners Vacuums Robots

Support

My Account Order Status Register My Warranty Parts & Accessories Returns Helpful videos Contact Us

Policies

Terms of Use Privacy Policy Exercise My Rights Accessibility
Powered by Zendesk