Most Common Inquiries

• Connectivity

  • Step 1: Reboot your phone.
  • Step 2: Restart your router.
  • Step 3: Reboot your Robot.
  • Please watch our connectivity troubleshooting video for more information.
    How to quickly resolve your connectivity issues with your Shark Robot

• Charging

  • Step 1: Check the power source and charging dock.
  • Step 2: Clean charging contacts and reset Robot.
  • Refer to our maintenance tips to keep your Robot in top condition.
    How to resolve charging issues with your Shark Robot vacuum

• Maintenance Tips

  • Tip 1: Clean the brushes.
  • Tip 2: Empty the dust bin.
  • Tip 3: Clean the filters.
  • Tip 4: Clean the sensors.
  • Tip 5: Check the wheels.
  • Tip 6: Clean the charging contacts.
  • Tip 7: Maintain the battery.
    Essential maintenance tips for your Shark Robot vacuum