This article contains the EX150 Shark CarpetXpert™ FAQs. This supports the following SKUs: EX150, EX151 and EX150C.
General Questions
How do I remove the wand?
Power off unit. Unplug unit. Use thin hard object (eg screwdriver) to press the release button while pulling up the wand out of the body. The hole is located on the rear side just below the carry handle in the middle of the vents.
Is this safe to use on my rug?
Check manufacturer’s tag prior to cleaning area rugs for any specific cleaning guidelines. We do not recommend deep cleaning delicate rugs (including cotton, wool, silk, antique, natural hide or leather, or area rugs that do not have a manufacturer’s tag).
I see carpet fibers in the dirty water tank, is this damaging my carpet?
We recommend to test a small area before cleaning to see if your carpet is reactive to the cleaning solution or sensitive to carpet cleaners. Some loose carpet fibers may be picked up by the carpet cleaner. Stop use immediately if you notice excessive pulling or damage to your carpet.
Can I put the dirty water tank in the dishwasher?
No, do not put the dirty water tank or any other component in the dishwasher. It is not dishwasher safe. Follow cleaning instructions in Instruction Booklet
How Long does it take for my carpet to dry?
Dry times can vary based on a number of factors such as type of carpet or cleaning time. We recommend putting the unit in Quick Dry mode after cleaning cycle to reduce dry time and turning on any available AC units or fans to help circulate air in the room.
What is the hose-cleaning tool? And how do you use it?
Its for cleaning the inside of the hose after using the hand tool to clean up messes. To use: Attach the hose-cleaning tool to the end of the crevice tool and turn on power. Point tool to the floor, pull the trigger, and the cleaning solution will be sucked into the hose to clean the interior.
Can I use boiling water?
No. Do not use water hotter than 140°F (60°C), or risk damage to the unit.
Can I use this as a traditional vacuum cleaner?
No. This is only intended to be used as a carpet cleaner.
What are the rubber bristles for?
They are designed to be softer on delicate fabrics. They also are easier to clean off after use which would be beneficial for messes like pet messes.
What is the Pet Tool for?
The Pet Tool extracts wet pet messes, while preventing the mess from reaching the hose and the interior of the unit. Use on wet pet messes only. DO NOT use the tool to remove pet hair. To use, first spray the wet mess, then extract it with the Pet Tool. DO NOT exceed the MAX FILL line on the Pet Tool cup. Keep the tool level, without tipping, to prevent the mess from reaching the hose. After use, turn off the CarpetXpert power and empty the Pet Tool cup into a toilet. Wash the cup, filter, and the rest of the tool thoroughly with soap and water after every use.
Solution Questions
Is this safe to use around pets?
When used as directed Shark chemicals are safe to use around pets. We recommend removing children and pets from cleaning area while cleaning and waiting for carpet or rugs to dry completely before resuming usage.
Is this safe to use around children?
When used as directed Shark chemicals are safe to use around children. We recommend removing children and pets from cleaning area while cleaning and waiting for carpet or rugs to dry completely before resuming usage. Keep chemicals out of reach from children.
If the carpet is still wet can my family walk/play on it?
When used as directed Shark chemicals are safe to use around family members. We recommend cleaning area to be completely dry before resuming usage.
Are these chemicals non toxic?
Shark chemicals are non toxic and safe when used as directed.
How do I dispose of the chemicals?
Dispose of contents/container with a licensed waste disposal site in accordance with the requirements of the local waste disposal authority. Do not dispose in drains or watercourses in concentrate form.
Can I use other 3rd party brand's cleaning solutions with this machine?
We do not recommend this because there is a potential for (1) damaging the unit, (2) not getting optimized cleaning performance, (3) chemicals mixing that are not designed to mix.
Can I use vinegar?
No. Mixing vinegar with cleaning solutions is not advised.
Is Deep Clean Pro used at the hand tool?
Yes, it combines with Oxy Multiplier to create a reaction that is optimal for stain cleaning.
I have skin irritation after contact, what should I do?
| a.If in EYES, rinse continuously for 15 minutes. Remove contact lenses if present and easy to do so. Continue rinsing. b.If on SKIN, wash with soap and water and remove any clothing chemical contacted. c.If skin and eye irritation persist, seek medical attention. |
Can I store unused chemical in the tanks. How long?
You can store unused chemicals in the tanks.
For long term storage we recommend unused Carpet Xpert Deep Clean Pro should be discarded.
Product Specs
What is the length of the cord?
The cord is 20 feet long.
What is the Wattage?
960 Watts
What is the Amperage?
8 Amps
What is the Voltage?
120 Volts
What is the weight of the unit?
18.05 lbs
Product Dimensions
13.15"(L) * 11.97"(W) *43.5"(H)
What is the capacity of the Clean water tank?
77.8fl.oz
What is the capacity of the Dirty water tank?
30.4 fl.oz