Please ensure you have the latest version of the SharkClean app:
Android Play Store: https://play.google.com/store/
Apple iOS: apps.apple.com/us/app/sharkclean/
How to set up SharkClean app:
On the bottom of your box, you should see the model number near the bar code.
The main body of the vacuum (back of the unit) should have a rating label that features your model number.
Your product's model number is listed on the front cover of your instruction booklet.