This article contains the FAQs for the HZ600 Series Shark® UltraLight Pet Pro Corded Stick Vacuum. This supports the following product SKUs HZ600, HZ600C and HZ602.

How do I assemble my vacuum?

- Insert the wand into the floor nozzle until it clicks into place.
- Insert the handheld vacuum into the top of the wand until it clicks into place.

How do I use the different cleaning modes?

To clean bare floors, area rugs, or with accessories:
- Slide the floor selector switch to setting l, Bare Floor.
- Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin slowly in this mode.
To clean carpets:
- Slide the floor selector to setting ll, Carpet.
- Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin quickly in this mode.

How do I clean above floors with or without accessories?

Detach the handheld vacuum by pressing the Wand Release button at the top of the wand. Use the tapered tip on the handheld vacuum to clean tight spaces or add an accessory to the end.
For more cleaning reach, leave the handheld vacuum in place and detach the wand from the floor nozzle. First remove the power cord from the cord clip. Step on the Wand Release foot pedal by the floor nozzle and pull up the handheld vacuum to remove the wand.
Attach an accessory to the wand.

When and how do I empty the dust cup?

For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.
To access the dust cup, detach the handheld vacuum from the wand. To detach the dust cup, press the two release latches on the bottom at the same time, then slide off the dust cup.
- Quickly store the handheld vacuum by hanging it from the storage hook on the wand. Align the catch on the side of the handheld vacuum over the hook.
- Hold the dust cup over a trash receptacle. Press the Empty button (with the trash can icon) on the front of the dust cup and pull open the lid until it clicks and locks open.
- Tap gently to empty contents and remove any debris from the cone-shaped screen inside the dust cup.
- Close the dust cup lid, until it clicks into place.
- To reinstall the dust cup, slide in the front end first, then the back, until both ends click into place.

When and how do I clean the filters?

Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.
Rinse the pre-motor foam and felt filters once a month, or as needed.
- Remove the dust cup from the handheld vacuum by pressing the two latches on the bottom.
- Remove the filter housing from the dust cup.
- Pull out the pre-motor foam and felt filters from the housing.
- Rinse both filters with cold water only.
- Allow filters to air-dry completely (at least 24 hours) before reinstalling.
- When the filters are completely dry, reinstall them. Insert the felt filter into the housing, with the tab facing out, then insert the foam filter.
- Insert the filter housing into the dust cup until it clicks into place.
- Reattach the dust cup into the handheld vacuum, until it clicks into place.
Rinse the post-motor filter once every 9 months or as needed.
- Press the filter access latch on the top of the handheld vacuum (under the Shark® badge) and lift off the filter cover.
- Pull out the post-motor filter.
- Rinse with cold water only.
- Allow filter to air-dry completely (at least 24 hours) before reinstalling. Note: Do not place filters in the dishwasher or washing machine.

How do I maintain the self-cleaning brushroll?

If you see any hair wrapped around the self-cleaning brushroll, continue cleaning, using Carpet mode on a bare-floor surface, and the brushroll should automatically remove the hair wrap.
If some hair wrap remains after continued use, open the bottom of the floor nozzle and carefully remove the hair.

How do I store my vacuum?

To store the vacuum upright, detach the handheld vacuum and hang it from the storage hook on the front of the wand. Then wrap the power cord around the cord hooks.

What happens if I experience small static shocks while I am vacuuming?

Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.

What should I do if my vacuum is hard to push or pull?

For more maneuverability on area rugs, slide the power switch to setting I, Bare Floor.
- Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin slowly in this mode.
For easier movement on high-pile carpets, slide the power switch to setting II, Carpet.
- Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin quickly in this mode.

What should I do if my vacuum doesn’t turn on?

Check the power outlet by plugging in another appliance or plugging the vacuum into a different outlet.
Make sure the power button is turned ON.
If the vacuum still doesn't have power, it may have overheated.
The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.
1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinsert the filters, placing the felt filter in first, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Detach the hand vacuum from the wand and the wand from the floor nozzle. Remove any blockages.
6. Turn the nozzle upside down. Remove the nozzle cover and clear away any clogs or debris around the brushroll and in the nozzle openings.
7. Check for clogs in the debris intake.
8. Once all clogs have been cleared, reassemble the vacuum.
9. Once the unit has cooled for 60 minutes, plug it back in and turn it on.
If problem persists, please contact Customer Care at 1-877-581-7375.

What should I do if my vacuum turns off on its own?

The vacuum cleaner is equipped with a motor-protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.
1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinsert the filters into the housing, placing the felt filter in first, with the tab facing out, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Detach the hand vacuum from the wand and the wand from the floor nozzle. Remove any blockages.
6. Turn the nozzle upside down. Remove the nozzle cover and clear away any clogs or debris around the brushroll and in the nozzle openings.
7. Check for clogs in the debris intake.
8. Once all clogs have been cleared, reassemble the vacuum.
9. Once the unit has cooled for 60 minutes, plug it back in and turn it on.
If problem persists, please contact Customer Care at 1-877-581-7375.

What should I do if the brushroll stops spinning?

If the brushroll isn't spinning, but the motor is running, check the following:
- If the brushroll indicator light on the floor nozzle is RED:
- Turn off the vacuum and unplug it.
- Make sure the appropriate floor setting is selected.
- Plug in the vacuum and turn on the power.
- If the brushroll indicator light is OFF:
- Turn off the vacuum and unplug it.
- Detach the handheld vacuum from the wand. Clear away any dust and debris from the 3 holes at the connection point on the handheld vacuum.
- Detach the wand from the floor nozzle. Remove any dust and debris from the pins and holes at the connection points on both ends of the wand.
- Clear any debris from the pins on the floor nozzle tube and the 3 holes at the connection point on the wand.
- Reassemble the vacuum, ensuring all parts click into place.
- Plug in the vacuum and turn on the power.
If problem persists, please contact Customer Care at 1-877-581-7375.

What should I do if my vacuum is not picking up dirt or debris?

1. Turn off the vacuum and unplug it.
2. Detach the dust cup and position it over a trash receptacle. Press the Empty button to open the lid and release debris and dust into the trash.
3. Remove the pre-motor foam and felt filters from the housing on the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
4. Reinstall the filters into the housing, placing the felt filter in first, with the tab facing out, followed by the foam filter. Reinstall the housing into the top of the dust cup.
5. Remove the post-motor filter cover from the top of the handheld vacuum. 6. Plug in the vacuum. Turn on the power and check the handheld vacuum for suction.
7. Turn off the vacuum and unplug it.
8. Reinstall the post-motor filter cover into the top of the handheld vacuum.
9. Detach the wand from the floor nozzle and drop a coin into the wand. If the coin doesn't fall out, then there is a clog in the wand that must be cleared.
10. Clear any clogs and reattach the handheld vacuum to the wand. 11. Plug in the vacuum, turn on the power and check for suction at the end of the wand.
12. If there is still no suction, turn the vacuum off and unplug it.
13. Detach the floor nozzle from the wand.
14. Turn the nozzle upside down and clear away any clogs or debris around the brushroll and in the nozzle openings.
15. Reattach the floor nozzle to the wand.
16. Plug in the vacuum. Turn on the power and test for suction.
Be sure to rinse the filters whenever you notice a loss in suction. Rinse the pre-motor filters once a month or as needed. Rinse the post-motor filter once every 9 months or as needed. Rinse filters with cold water only. Allow filters to air-dry completely (at least 24 hours) before reinstalling.
If problem persists, please contact Customer Care at 1-877-581-7375.

What should I do if my handheld vacuum feels warm?

Due to the strong suction power of the vacuum, it is normal for the area around the filter exhaust to become warm during and after use. Turn off the vacuum and wait 10 minutes for it to cool down. If it still feels warm, clean the pre-motor and post-motor filters.
Rinse the pre-motor foam and felt filters once a month, or as needed.
- Remove the dust cup from the handheld vacuum by pressing the two latches on the bottom.
- Remove the filter housing from the dust cup.
- Pull out the pre-motor foam and felt filters from the housing.
- Rinse both filters with cold water only.
- Allow filters to air-dry completely (at least 24 hours) before reinstalling.
- When the filters are completely dry, reinstall them. Insert the felt filter into the housing, with the tab facing out, then insert the foam filter.
- Insert the filter housing into the dust cup until it clicks into place.
- Reattach the dust cup into the handheld vacuum, until it clicks into place.
Rinse the post-motor filter every 9 months or as needed.
- Pull the filter access latch on the top of the handheld vacuum (under the Shark® badge) and lift off the filter cover.
- Pull out the post-motor filter.
- Rinse with cold water only.
- Allow filter to air-dry completely (at least 24 hours) before reinstalling.
Note: Do not place filters in the dishwasher or washing machine.

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