This article contains the FAQs for the ZS350 Series Shark® Rocket® Stick Vacuum. This supports the following product SKUs ZS350, HV345, UC165, ZS341, ZS350C, ZS351, ZS351C and ZS352.

How is the Shark Rocket Zero-M Ultra-Light Stick Vacuum different from traditional vacuums?

The Shark Rocket Zero-M Corded Ultra-Light stick vacuum is equipped with Shark's exclusive Zero-M technology, which actively removes hair wrap from the brushroll.

What is Zero-M technology? / What does Zero-M mean?

Zero-M technology is an innovation to the main brushroll in the cleaner head that actively removes hair wrap as you clean. It is meant for all types of hair: long, short, and pet hair. The unique bristle guard and comb separate hair from the brushroll and sucks it into the dust cup.

How do you maintain the Zero-M Cleaner Head?

If you see any hair wrapped around the brushroll, extending cleaning time will assist Zero-M technology in removing it for you. We recommend using High Pile Carpet Mode on a bare floor surface or low pile carpet or area rug. Run the vacuum back and forth to allow hair to make its way to the dust cup. If some fibers remain wrapped around the brushroll after continued use, use a coin to turn the 3 locks counterclockwise to lift off the cleaner head cover. Carefully remove debris from the brushroll and clear airway of blockages. Replace cover, pressing firmly along all sides and turning the 3 locks clockwise to close.

What if I see hair wrapped around my brushroll?

If you see any hair wrapped around the brushroll, extending cleaning time will assist Zero-M technology in removing it for you. We recommend using High Pile Carpet Mode on a bare floor surface or lower pile carpet or area rug. Run the vacuum back and forth to allow hair to make its way to the dust cup.

What accessories are available for use with the Shark Zero-M Ultra-Light Stick Vacuum?

There are a variety of cleaning accessories available. Whether you are looking for accessories to help you dust, clean pet hair, access hard-to-reach areas or clean hard-floor surfaces or for specialized cleaning, there is an option here for you. To see the full assortment, go to sharkclean.com. We have a selection of dusting brushes in a variety of sizes and shapes. Our multi-angle dusting brush pivots to clean at any angle, our Pet Multi-Tool converts from a dusting brush to an upholstery tool. Our powerful mini motorized brush grabs pet hair, dust, and other debris from deep inside upholstery and pillows. We offer crevice tools in a variety of lengths, plus our Dust-Away Hard Floor attachment or an Under-Appliance Wand that cleans under and behind hard-to-move appliances, furniture, or any tight area. Lastly, we have some specialized tools like our popular home and car detailing kit, which lets you clean computer keyboards, air vents, or any tiny spaces.

How do I attach accessories to the vacuum?

There are two ways to clean with the accessories. Either separate the handheld from the rest of the vacuum by pressing the Wand Release button or keep the wand connected to the handheld and remove the cleaner head by stepping on the foot pedal release. Choose the desired cleaning accessory and slide it onto the end of the handheld vacuum or the end of the wand. Use either power setting as the suction power is the same in either mode. Note that the accessories do not need to be pushed all the way onto the vacuum to be secure. Only a few of the accessories latch into place with the click of a button (e.g. Mini Motorized Brush, Flexible Hose).

Where can I purchase additional accessories or replacement parts?

You can purchase replacement parts and other accessories at sharkaccessories.com.

How do I empty the dust cup?

There are 2 easy ways to empty the dust cup. Make sure the unit is unplugged first. Then remove the dust cup by squeezing the 2 Dust Cup Release latches on both sides of the dust cup base and pulling it straight out. Place the rest of the vacuum on the floor. Hold the dust cup over the trash and press the bottom door release button on the front to empty. To reattach, insert the dust cup straight back into the hand vac. Or, separate the hand vac from the rest of the vacuum by pressing the Wand Release button. Next, hold the dust cup over the trash and press the bottom door release button on the front. Tap gently to empty contents or wipe clean with a soft cloth. Press the door shut again until it clicks. The dust cup should be emptied each time you vacuum and when the dust cup appears full, or, for optimal performance, when it reaches the max fill line.

How do I know when the filters need to be cleaned?

Check to see if the filters need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. You can tap loose dirt off filters between washes and wash them according to the regular cleaning schedule-once a month for the pre-motor filters; every 9 months for the post-motor filter-to maintain optimal performance. Refer to your Instruction Book for more information.

How often should I wash the filters?

We recommend washing your filters once a month. Simply remove the filter lid, remove the foam and felt filters underneath, wash both with tap water until the water runs clean, then air-dry completely (at least 24 hours) and replace back into your vacuum. You can also tap loose dirt off filters between washes as needed. It is important to note that your foam filters may appear dirty after first use--this is normal. These filters will discolor over time--this is also normal. Extra filters are available for purchase at sharkaccessories.com if you want to purchase a spare set to keep on hand, but the good news is these filters will last the lifetime of the vacuum.

What is the total cord length?

30 feet

How do I find the model # of my vacuum?

The model number is displayed on the product's rating label, which can be found on the handheld portion, behind the removable dust cup.

How do I register my vacuum?

Scan the QR code located behind the removable dust cup or inside the Instruction Book using a mobile device, or visit sharkclean.com.

How do I scan the QR code to register my vacuum?

Depending on the mobile device you have, please reference its instructions on how to use its QR code scanner.

Where is the product manufactured?

The vacuum is manufactured by our high-quality vacuum manufacturing partners in China.

What is the Warranty Coverage?

5-year limited warranty (visit sharkclean.com/warranty for details)

Will the lights burn out?

The LED lights in the nozzle and hand vac should not burn out.

What is the weight of the vacuum?

Under 9 lbs

What are the dimensions of the vacuum?

47.2" high x 10.2" wide x 13.4" deep

What is the maximum dirt capacity for the dust cup container?

The dust cup holds 0.4 dry quarts up to the MAX fill line.

What is the vacuum made of?

The Shark Rocket Zero-M Corded Ultra-Light Stick vacuum is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.

The vacuum is available in what colors?

This vacuum comes in either purple or blue.

What is included with the Shark Rocket Zero-M Corded Ultra-Light Stick Vacuum?

Parts include the handheld vacuum, cleaner head, and wand. It also comes with a variety of cleaning accessories. Depending on the model you purchased, these accessories will vary slightly. To find out specifically what is in your version, consult the Quick Start Guide that came with your unit.

How do I begin cleaning floors?

The Shark Rocket Zero-M Corded Ultra-Light has two powerful settings for cleaning--a Bare floor, Area Rugs setting and a High Pile Carpets setting. Note that the headlights will illuminate any time the power is on and the brushroll is spinning. Bare floor, Area Rugs: Push the power switch up on the handheld to the Bare floor, Area Rugs setting. Then tilt the handheld back while gently stepping on the cleaner head. Note that the brushroll will spin slowly in this mode. High Pile Carpets: Push the power switch up on the handheld to the High Pile Carpets setting. Then tilt the handheld vacuum back while gently stepping on the cleaner head. Note that the brushroll will spin fast in this mode.

How do I turn the vacuum off?

To turn the vacuum off, slide the power switch down to the (0) setting.

How do I remove the handheld vacuum to clean "above floors?"

Press the Wand Release button at the top of the wand and pull the handheld vacuum off, separating it from the rest of the vacuum. Attach desired accessory and begin cleaning areas like stairs, furniture, etc.

How do I remove the handheld vacuum with extension wand to clean "above floors?"

Remove the power cord from the cord hooks. Step on the Wand Release foot pedal on the floor nozzle and pull the wand off. Attach desired accessory to the end of the wand and begin cleaning hard-to-reach areas like baseboards, ceilings, etc.

How do I store my vacuum?

There are 2 convenient ways to store this vacuum. Detach the handheld vacuum from the top of the wand and hang it from the hook located toward the bottom of the wand. Then wrap the power cord around the two cord hooks. Or, install the wall mount provided with your vacuum. Note that hardware is not included, but refer to the instruction sheet provided. Another option is to simply lay the vacuum flat on the floor. There are rubber pads on the base of the handheld vacuum that prevent scratching.

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