SE400: FAQ

The steam mop is designed to provide effective, chemical free cleaning without the use of cleaners or detergents. For further information on the use of cleaning solutions with Shark Steam mops, please reference " Can I add a cleaning solution solution to the water tank or apply to the pads?"

The steam mop is designed for use on most hard floor surfaces. Those floors must be sealed. We recommend that you first test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer. Surfaces/Material where the steam mop should not be used: 1. Wax polished furniture or floors. 2. Unsealed or unglazed ceramic floors, unsealed wooden and wax floors and some no wax floors. 3. In cases of surfaces treated with wax and some no-wax floors, the sheen may be removed by heat or steam action of the unit. Test an isolated are of flooring first to see if sheen is affected. Steam mops are ideal for: See Manual for usage instructions 1.Laminate 2.Bamboo 3.Hardwood 4.Marble 5.Tile 6.Stone

Do not use anything other than water in the unit. Shark recommends using distilled water in your steam mop. Shark's water filtration bottle is also recommended to extend your mop's life and reduce the potential build-up of hard water residue in the unit which may contribute to steam performance issues.Using any type of cleaning solution, perfumed oils or other chemical cleaner with your steam mop is not recommended. These products can have damaging affects to your steam mop and defeat the benefit of chemical-free cleaning

1. Always sweep or vacuum floors prior to use to remove all lose dirt and debris from the floor surface. 2. Wash pads prior to first use to remove any loose lint that may have occurred in packaging or transport. 3. Select the appropriate steam setting for your cleaning needs: DUST- light steam for quick dusting; MOP - Normal everyday steam cleaning; SCRUB - Heavy cleaning (will leave floors damp) and for use with Carpet Glider. 4.Steam your floors with a forward and backward motion.

Wash the pads with liquid detergent (not powder), as powder can leave a residue behind on the pad. Avoid use of bleach and fabric softeners when washing pads. Line dry or dry on a low dryer setting. For best pad performance, we recommend replacing pads every 2-3 months if pads are used and washed 3 or more times/week. Order on-line at or call 1-800-798-7398.

Calcification and mineral deposits can build up and impact the performance of your steam mop over time. We recommend using distilled water and/or Shark's Water filtration bottle to extend the life of your steam mop. Order the Shark Water Filtration Bottle on-line at or call 1-800-798-7398.

Calcification and mineral deposits can build up and impact the performance of your steam mop over time. Some models includes a nozzle cleaner for user maintenance. Consult the owner's guide for full instructions on how to clean the nozzle of your mop. Should you misplace the nozzle cleaner or own a model which did not include one, you may also use a small diameter metal wire such as a straightened metal paper clip to clean the nozzle. To clean the nozzle, unplug mop head from unit. If recently used, make sure the unit is completely cooled before proceeding. Carefully insert the end of the wire into the nozzle orifice and move the wire back and forth several times, to removing any deposits from the orifice. Plug in appliance and test steam output.

Once you have filled the water tank, plug the power cord into a 120 volt electrical outlet. The steam control buttons will begin flashing. Press the top button once for DUST setting (DUST lighted setting indicator will turn solid) The DUST setting is for a quick dusting and the fatest dry time. Press the MOP Bottom button once to activate the MOP setting. (MOP setting is for normal, everyday cleaning and will require slightly longer drying time)

The steam mop is ready to clean in about 30 seconds.

It is important to wash the pads in order to remove any loose lint or fibers from the pad that might have occurred in packaging or in transport. Pads should be washed with liquid detergent (not powder), as powder can leave a residue behind. Avoid bleach and fabric softeners as well. Dry pads on a low dryer setting or line dry.

The carpet glider attachment allows you to clean surface dirt and freshen carpets and rugs. As your Shark Professional Dual Rate Steam Rate Mop is hard surface cleaning machine, the carpet glider attachement is not included with purchase. Should you wish to purchase it, we do have the Steam Pocket® Mop Carpet Glider (XCG3501CS) available.

Regrettably, we cannot advise on each indivual's floor. Should you not be certain about your own home's flooring, we would recommend that you consult with the manufacturer or installer of the flooring in your home before using any steam cleaner.

To stop steaming, press either STEAM CONTROL Button two (2) times. The LEDblue lights will return to flashing blue to indicate your mop is in Stand-by Mode. Once in stand-by mode, you can unplug the machine to turn it off.

Yes, the pads and interchangeable heads from the orignal Steam Pocket Mop (S3501) will fit on your machine and are available to purchase directly from us.