This article contains the FAQs for the SRV900S Series hark EZ Robot Vacuum with Self-Empty Base. This supports the following product SKUs RV912S, AV911S, RV900S, RV913S, RV9902V1US, RV9903V1US, Robot, AV9112S1US, AV9113S1US, AV911S, RV912S, RV912S1US, RV912SCA, and RV913S.

What is Extended Clean?

Continuous Clean is a feature within your Shark Robot App that will enable your robot to use its full battery before returning to the dock. In normal mode your robot will return once it's covered the entire space even if there is battery power left.
To activate Continuous Clean go to the menu in the top left corner of your home screen on the app.
Select Settings.  Select your robot. Toggle the Continuous Clean feature to the on position.

How do I download and install the app?

For Apple:
- Tap on the App Store icon.
- Search the Apple App Store for "SharkClean"
- Tap on the SharkClean app.
- Tap Install on the next page. Your installation should begin.
For Android:
- Tap on the Play Store icon in the Play Store.
- Search for "SharkClean."
- Tap on the SharkClean app.
- Tap install on the Shark app page. Your installation should begin.

How do I use my robot with Amazon Alexa?

1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
2. Search for "Shark Skill"
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:
1. Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Try it".
4. Allow google to link to your SharkClean account.
5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot.
7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action. T
o set up your robot with the Google Assistant on Android:
1.Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Link".
4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

Which voice commands can be used with my robot?

Here are the voice commands you can use: Amazon Alexa:
-"Alexa, tell Shark to start cleaning."
-"Alexa, tell Shark to pause my robot." -
"Alexa, tell Shark to pause my bot."
-"Alexa, tell Shark to send my robot to the dock."
-"Alexa, tell Shark to send my bot to the dock."
-"Alexa, tell Shark to send my robot to the base."
-"Alexa, tell Shark to send my bot to the base."
-"Alexa, tell Shark to find my robot."
-"Alexa, tell Shark to clean the (name of the room)."
Google Assistant:
-"OK Google, tell Shark to start cleaning."
-"OK Google, tell Shark to pause my robot."
-"OK Google, tell Shark to send my robot to the dock."
-"OK Google, tell Shark to pause my bot."
-"OK Google, tell Shark to send my robot to the dock."
-"OK Google, tell Shark to send my bot to the dock."
-"OK Google, tell Shark to send my robot to the base."
-"OK Google, tell Shark to send my bot to the base."
-"OK Google, tell Shark to find my robot."
-"OK Google, tell Shark to clean the (name of the room)."
NOTE: You can replace "Shark" with your robot's name in all the above voice commands.

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same username and password.

How do I schedule a cleaning?

In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

Why does my app look different?

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app.

How do I remove hair or debris that is stuck in the front wheel?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use. Make sure we show popping off the wheel, not the kit.

How do I clean the filters and how often should I clean them?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean Robot Dust Bin Filter weekly. Replace every 6 months.
1. Remove the dust bin from the robot and clear any accumulated hair or debris.
2. Use the tabs on the filter to pull it out of the dust bin.
3. Tap the filter clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.
CLEAN PRE-MOTOR FILTERS ONCE A MONTH
1. To open the filter housing lid, hold the top right edge of the base and pull up on the lid.
2. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath.
3. Tap the filters clean over the trash, then rinse them with cold water ONLY, as soap may damage them.
4. Allow filters to air-dry completely before reinstalling them. The pre-motor foam and felt filters should be replaced every 2.5 years.
CLEAN POST-MOTOR FILTER EVERY YEAR
1. Press the button at the top of the filter door, then tilt the door and lift it off
. 2. Remove the post-motor filter from the base.
3.To reinstall the post-motor filter, insert it into the base and replace the filter door. The post-motor filter should be replaced every 3 years.
The Base Dust Bin holds up to weeks' worth of dust and debris. Empty the bin when the debris level approaches the max fill line.
1. To detach the bin, press and hold the release button on the top and slide out the bin.
2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris.
3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris.
4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.
IMPORTANT: DO NOT use water to clean filter.

How do I empty the dust bin and how often should I empty it?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. The Base Dust Bin holds up to weeks' worth of dust and debris. Empty the bin when the debris level approaches the max fill line.
1. To detach the bin, press and hold the release button on the top and slide out the bin horizontally.
2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris.
3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris.
4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.

How do I clean the brushroll and how often should I clean it?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace every 6-12 months or when visibly worn.
1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
2. Clean off any hair or debris buildup from the entire brushroll.
3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
4. Close the brushroll access door and press down until it clicks into place.

How do I clean the side brushes and how often should I clean them?

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace when visibly worn.
1. Remove side brushes. Carefully unwind and remove string and hair from side brushes.
2. Gently wipe the side brushes with a clean, dry cloth. Be sure to wipe off the bottom of each brush.
3. To reinstall, align the hole in the center of the brush over the post on the bottom of the unit.
4.Press the side brush down over the post until it clicks into place.

How do I clean the sensors and charging pads?

Clean as needed. Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth. Dock: Gently dust off charging contacts with a clean, dry cloth.

How does my robot decide where to clean?

Your Shark EZ Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark EZ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark EZ Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.

Will my robot fall down stairs?

Your Shark robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls. High-pile rugs, carpets; stairs
- In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
- To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges.
- To block off these areas, place BotBoundary strips at least 8 inches from all stair ledges. Gaps between rugs, carpets and stairs
- Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary strips can interfere with your robot's performance.
- When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
- To prevent this, keep all rugs, runners, carpets, and BotBoundary strips at least 8 inches away from all stair ledges and corners. Marble stairs
- In rare cases, your Shark robot may not be able to navigate near marble steps, and could possibly fall off them.
- To block off marble steps, place BotBoundary strips at least 8 inches away from the edge of the top step.

How do I charge my robot?

Your robot will return to the base after cleaning. If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to return to the base. The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot. - Make sure the power button on the side of the robot is in the ON (I) position.
- Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock. - When the robot is docked correctly and begins to charge, it will beep and the base indicator light will show with an additional blue light illuminated.
- If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and there will be an additional blue light once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet.
- Note: It may take up to 60 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 60 seconds between adjustments.

How do I send my robot back to its dock?

Press the Dock button on the robot or in the app and your robot will immediately start searching for the dock.
NOTE: Do not pick up the robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights).

How long will my robot clean?

Cleaning times can vary depending on floor surface, square footage, the amount of debris, and the age of your robot. In normal cleaning mode (not Recharge and Resume), if your robot is running low on battery power, it will return to the dock to recharge. In Recharge and Resume mode, your robot is programmed to clean for no more than 60 minutes, return to the base to recharge, and then clean until its battery is low.

How long does my robot take to charge?

The robot will take about 4-6 hours to fully charge. It is charging when you see the battery indicator lights blinking blue in sequence

My robot didn't return to the dock. How do I find it?

If your robot is stuck, it will send an audio alert so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean app to locate your robot. NOTE: If your robot's battery has run out, the Find My Robot option may not work and you will have to manually search for your robot.

Why doesn't my robot respond when I press the buttons?

In rare situations, the buttons may not respond to touch. If this happens, first turn the robot's power OFF (0) and back on by pressing the power switch to the ON (I) position on the side of the robot. If all indicator lights remain off, the battery needs to be charged. Manually place the robot on the charging dock. The power switch on the back of the dock must be in the ON (I) position for the robot to charge.
- The power switch on the side of the robot must be in the ON (I) position for the robot to charge.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
- The Clean button should be aligned with the center of the dock.
- When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will show as green with an additional blue light illuminated.

How do I keep my robot from getting stuck in tight spaces or under furniture?

During your first few cleanings, you may need to make some small adjustments to optimize your Shark EZ Robot's performance. - Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips. - Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. - Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas. - Also, if the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase BotBoundary strips.

How do I keep my robot from getting stuck on raised furniture legs?

Your robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary strips to block problem areas. You may purchase BotBoundary strips at Sharkclean.com .

How do I prevent my robot from getting caught on rug corners?

During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
- Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
- Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas.

Why does my robot have trouble transitioning between floor types?

Your robot can easily climb over obstacles and thresholds up to 3/4". If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room.

Why won't my robot clean my area rug?

Your robot may struggle with certain high-pile carpet types. If your robot continues to have issues with the area rug, use BotBoundary strips to block off the area. You may purchase BotBoundary strips at Sharkclean.com

Why does my robot not work on dark carpet?

In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons. Block off the area with BotBoundary strips. You may purchase BotBoundary strips at Sharkclean.com

Why is my robot turning around in open spaces?

The robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly

Why does my robot power on when it gets knocked off the dock?

If your robot gets knocked off the dock, it will power on and attempt to return to the dock to continue charging.
NOTE: The robot will empty dust unless it redocks within 60 seconds of last evacuation and debris into the base before continuing to charge.

Why isn't my robot going on its scheduled cleanings?

1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen.
2. Ensure your time zone is set correctly in your device settings.
3. Make sure your robot is fully charged.
- Verify that the Self-Empty Base is connected to power and the green light on its base is illuminated. If the green light is not on, try plugging the base into a different outlet.
- If the light on the base is still green, then the robot is not charging. Verify that the power switch on the side of the robot is in the ON position (I) and that the robot is aligned on the base properly.
- Note: the indicator light on the side of the base will be green with an additional blue light once the robot is properly charging. It may take up to 60 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 60 seconds between adjustments.
- Make sure to run your robot in an area with strong Wi-Fi signal.
- Run your robot in well-lit conditions. If you run your robot at night, keep the lights on in the area to be cleaned.
NOTE: If you have the Recharge and Resume feature enabled it may interfere with a set schedule.

How do I know my robot has the latest software?

Shark is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean app and connect your robot.

What do the beeping sounds on my robot mean?

A beeping sound typically indicates start of cleaning and successful docking after cleaning. Please refer to the indicator lights on your robot.

How do I set up Recharge and Resume if my robot does not clean the entire area on a single charge?

With Recharge andResume, your robot returns to the dock, recharges, and can pick up where it left off. Press and hold the CLEAN button for 15 seconds to turn Recharge and Resume ON or OFF. The Recharge and Resume function is turned OFF by default. Turn ON Recharge and Resume for complete coverage if your home's floor plan is bigger than 1800 sq. ft.
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings. 3. Select your robot.
4. Toggle the Recharge and Resume feature to the on position.

Why is my robot running on its own in the middle of the night?

The Recharge and Resume feature on your robot may be enabled. With Recharge and Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to. To enable the Recharge and Resume feature in the app:
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Recharge and Resume feature to the off position. To enable the Do Not Disturb feature in the app:
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Do Not Disturb feature to the ON position.

What do I do if the Self-Empty Base is clogged?

If you are experiencing a clog in the Self-Empty Base, follow these steps:
1. Tap the dust bin against the inside of a trash can to remove any debris. Remove the dust bin filter and tap off any dust.
2. Clear debris from the robot dust bin and the suction port on the Self-Empty Base.
3. Clean the filters on the Self-Empty Base every month.

Why does my robot return to the dock every 30 minutes?

When the Evacuate and Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app:
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings.
3. Select your robot.
4. Toggle the Evacuate and Resume feature to the off position.

Why is there still debris in my robot's dust bin after it has emptied into the base?

Depending on your home environment, your Self-Empty Base may fill up quickly. During the first few weeks of cleaning, keep an eye on the fill window on your Self-Empty Base to gauge how fast the dust bin is filling up. If the base dust bin is overfilled, then the dust bin on your robot may not empty properly.
To maintain optimal performance, follow these steps:
1. Check the robot's dust bin. Empty and clear any debris that may remain.
2. Remove the dust bin from the base and empty it.
3. Clear any debris or hair that is stuck in the dust bin or stuck to the lint screen.
4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot.
5. Regularly maintain all filters in the Self-Empty Base.

How do I turn off or quiet the voice on my robot?

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.
1. Go to the menu in the top left corner of your home screen on the app.
2. Select Settings
3. Select your robot.
4. Select notification volume. You can lower or raise the volume or to completely turn it off, turn the volume to "0".

When should I empty the dust bin on the base?

Empty the dust bin whenever dust and debris fill the window on the front. NOTE: The dust bin is designed to hold up to weeks" worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed.

Do I need to buy bags for the Self-Empty Base?

No, the Self-Empty Base is bagless. The dust bin can hold up to weeks' worth of debris before it needs to be emptied. NOTE: The dust bin is designed to hold up to weeks" worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed.

Why is there still hair wrapped around the self-cleaning brushroll?

No, the Self-Empty Base is bagless. The dust bin can hold up to weeks' worth of debris before it needs to be emptied. NOTE: The dust bin is designed to hold up to weeks" worth of debris, but home environments vary, and the bin may fill up quicker in some

How do I add a robot to my app?

1. Download and open the SharkClean app. (If this is your first time using the app, you will be prompted to create an account)
2. Follow on screen prompts to confirm your account and connect your robot to the app.
To add an additional robot to your app:
1. Click on name of your robot from the top of your home screen. A menu will appear.
2. Select Add a Robot and follow the instructions on screen.

How do I switch to a different robot in the app?

If you have more than one Shark robot connected to your app, you can switch between robots as desired.
1. Open the SharkClean app.
2. Log in with your username and password.
3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots.
4. Select the robot you would like to use.

How do I delete a robot from the app?

1. Open the SharkClean app.
2. Log in with your username and password.
3. Select the menu from the top left corner of the home screen.
4. Click on Settings.
5. Under Robots, select the robot you would like to delete.
6. Select Delete Robot.

Why can't I find the SharkClean app in the app store?

Try searching "sharkclean" (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices.

How does Shark secure its products?

At SharkNinja, we work hard to keep your data secure. We take a security-by-design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved.

How is data secured while connected to the cloud?

All Shark connected robots communicate with the Shark cloud service using end-to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unEZue identities, and those identities are validated when they connect to our cloud.

How does SharkNinja keep the security features of its products up to date?

SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities.

How do Shark connected robots receive secure software updates?

When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean mobile app. If you have your SharkClean mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update.

What data does the Shark EZ Robot currently capture?

The Shark EZ Robot captures room images for navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, the map is deleted locally from the robot. Some usage data, such as how long the Shark EZ Robot cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be retrieved by your mobile app. The Shark EZ Robot does not send images used for navigation to the Cloud or the mobile app.

What other information does the Shark robot collect and send back to SharkNinja?

The Shark EZ Robot captures images for architectural cleaning and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be retrieved by your SharkClean mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark EZ Robot map data is automatically sent to the secure cloud so it can be retrieved by and viewed on your SharkClean App.

How does SharkNinja secure the SharkClean mobile app?

The SharkClean mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean mobile app from these platforms.

What data is included in my SharkClean app account?

The data available once you log in to your account on the SharkClean mobile app includes information you've provided about yourself for account creation and product registration (i.e. email address, name, home address, IP and user account credentials; home cleaning map and sensor data). It also includes information about your device interactions and app usage.

How does SharkNinja handle your data?

We handle data collected from your Shark connected robots and via the SharkClean mobile app as per our Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience.

How does SharkNinja use data?

We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark EZ Robot uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our Privacy Policy .

Does SharkNinja sell or share the data that it collects through its products?

SharkNinja does not sell our customers" data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.

How can I object to data processing about me?

Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja"s processing of your personal information at any time. However, doing so may impact your use of SharkNinja"s Products and Services. See our Privacy Policy for more information.

How do I delete my SharkClean app account and data?

You can delete your SharkClean app account by contacting our Customer Service. Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our Privacy Policy. Requesting to delete your SharkClean app account may result in the following: - You will no longer be able to use the SharkClean mobile app with your Wi-Fi connected Shark robots. The app requires a SharkNinja account for authentication and connecting to a connected robot. - Your Wi-Fi connected Shark robots will only have the ability to clean and return to the dock, which can only be activated by selecting physical buttons on the robot user interface. If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email.

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