This article contains the FAQs for the IC160 Series Shark ION™ P50 Cord-Free Powered Lift-Away®. This supports the following product SKUs IC160 and IC162.

Where is the model number located on the IC160 Shark ION Vacuum?

You can find the model and serial numbers on the QR code label which is located on the bottom of the back of the vacuum pod and battery.

How do I remove the battery from the vacuum?

To remove the battery for charging, lift the handle on the top of the battery and pull up. Remove the battery before performing any maintenance. To remove the battery, lift the handle on the top of the battery and pull up.

How do I charge the Ion battery?

The power pack must be charged before first use. A complete charge takes approximately 3.5 hours. When charging, connect the charger to the port first, then plug the charger into wall outlet.

Which setting do I choose?

Select Carpet icon for high pile carpets. Select Floor icon for bare floors and area rug.

How do I increase or decrease suction?

Suction will increase by pushing the Power Boost icon button.

How often should I wash the filters and how?

Filter should be rinsed under warm water and let air dry 24 hours. Pre motor filters once a month. Hepa filter should be washed once every 12 months.

What are the Product dimensions?

Length: 10.24 inches / Width: 12.45 inches / Height: 44.8 inches

Can I remove the brush?

The soft roller is removable for maintenance. Slide Eject Roller button forward. Remove Soft Roller by pulling the roller out and to the right.

How do I clean the soft roller?

Tap loose debris off the Soft Roller. Use a dry towel to wipe clean, or to remove any hair or fibers caught in the teeth behind the Soft Roller. Wash as needed. Use ONLY water, and let air-dry completely for at least 24 hours.

What is the Shark ION P50 Cordless Powered Lift-Away?

Shark's upright performance meets cordless convenience. The Shark ION P50 Cordless Powered Lift-Away features DuoClean dual brushrolls for carpets and floors, Powered Lift-Away for 3 versatile ways to clean: upright, stick, and handheld, an XL dust cup, and a 50-minute battery for whole-home cleaning.

What is Anti-Allergen Complete Seal Technology?

If your vacuum is an unsealed HEPA vacuum, dirt and allergens you vacuum up can escape back into the air you breathe before they even reach the HEPA filter. With Anti-Allergen Complete Seal Technology incorporated into the HEPA filter, this vacuum captures and traps up to 99.99% of dust and allergens.

What is Powered Lift-Away?

Powered Lift-Away extends the reach of the powered cleaning head to get all the way in, around, and under every hard-to-reach area of your home. Imagine deep cleaning your entire house without ever moving a single piece of furniture.

What is DuoClean technology?

The Shark ION P50 Cordless Powered Lift-Away is equipped with DuoClean technology. Instead of a single brushroll, it has two brushrolls engineered to work in unison, removing large debris and fine dust particles from your floors and carpets.

How do I find the model number of my Shark ION P50 Cordless Powered Lift-Away?

The model number is displayed on the vacuum's rating label, which can be found on the back of the vacuum pod.

What is the QR code for?

The QR code is an easy way to register your vacuum.

How do I find the QR code?

The QR code is displayed on the back of the vacuum pod and on the back cover of the Owner's Guide.

How do I scan the QR code?

Depending on the mobile device you have, please reference its instructions on how to use its QR code scanner.

What cleaning accessories are available to use with the Shark ION P50 Cordless Powered Lift-Away?

A wide assortment of accessories is available for use with the Shark ION P50. Some of these accessories may be included with the specific vacuum you purchased. Please reference the list in your Quick Start Guide. All the accessories listed below are compatible with your Shark ION P50 and available for purchase at sharkaccessories.com.

How do I attach accessories to the vacuum?

There are two ways to attach the accessories: to the handle or to the extension wand. Either detach the handle from the vacuum by pulling up on the Handle Release trigger or detach the wand by pressing the Wand Release button and then pull up on the wand. Choose the desired cleaning accessory and slide it onto the end of the handle of the vacuum or the end of the wand. Note that the accessories do not need to be pushed all the way onto the vacuum to be secure. Only the Deep-Cleaning Motorized Pet Tool clicks into place. To remove the Deep-Cleaning Motorized Pet Tool from the handle, pull the Handle Release trigger and separate the accessory from the handle. To remove the Deep-Cleaning Motorized Pet Tool from the wand, push the Wand Release button and separate the accessory from the wand.

What is the weight of the vacuum?

12.03 lbs. (including battery, not including accessories)

What is the weight of the pod?

5.42 lbs.

What are the dimensions of the vacuum?

10.24" L X 12.45" W X 44.80" H

What is the maximum dirt capacity for the dust cup?

The dust cup holds 0.54 dry quarts up to the MAX fill line.

What is the vacuum made of?

The Shark ION P50 Cordless Powered Lift-Away is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components. It is also powered by a lithium-ion battery.

What is included with the Shark ION P50 Cordless Powered Lift-Away vacuum?

Parts include the handle and hose, vacuum pod, wand, motorized floor nozzle and battery. It also comes with a variety of cleaning accessories. Depending on the model you purchased, these accessories will vary slightly. To find out specifically what is included with your model, consult the Quick Start Guide that came with your unit.

What color does the Shark ION P50 Cordless Powered Lift-Away come in?

It is available in Limestone.

Where is the product manufactured?

The Shark ION P50 Cordless Powered Lift-Away is manufactured by our high-quality vacuum manufacturing partners in China.

What is an ION Power Core battery?

The ION Power Core battery is a 28.8-volt removable, rechargeable lithium-ion battery pack.

How do I insert/remove my battery?

To insert the ION Power Core battery, slide the battery into the opening in the vacuum pod with the handle toward the back and push down until you hear a click. To ensure proper insertion, the handle on the battery must be down. To remove the ION Power Core battery, lift the handle on the top of the battery and pull up.

What are the lights on my ION Power Core battery for?

The lights on the ION Power Core battery serve multiple purposes. One purpose is to show the remaining charge in your battery while in use. The lights will also blink and illuminate steadily to show the status of charge while charging. In addition, the first and third indicator light will alternate flashing when the battery temperature is not optimal.

How do I charge my ION Power Core battery?

You can charge your ION Power Core battery by using a Shark ION Power Core charger along with accessories such as the ION Power Core Charging cradle or the Charge & Go Dock. Please note that only Shark chargers should be used to charge an ION Power Core battery. Consult your Owner's Guide for approved models.

How long should my ION Power Core battery take to charge?

Your ION Power Core battery should take approximately 3.5 hours to reach a full charge.

What is the life expectancy of my ION Power Core battery?

The ION Power Core battery, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery. The battery life expectancy is at least two years and comes with a two-year limited warranty. Upon product registration, your purchase is recorded. The call center agents can review if your battery is under warranty.

How long will my ION Power Core battery run? / How long will a charge last??

These runtimes listed below are based on 100% capacity (the ION Power Core battery, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery).

  1. Upright & Powered Lift-Away (Carpet) - ION Power - up to 28 mins. - ION Boost - up to 18 mins.
  2. Upright & Powered Lift-Away (Floor) - ION Power - up to 30 mins. - ION Boost - up to 18 mins.
  3. Upright & Powered Lift-Away (Wand or Handle) - ION Power - up to 50 mins. - ION Boost - up to 18 mins.
How do I begin cleaning floors?

The Shark ION P50 Cordless Powered Lift-Away has two floor settings for cleaning " a bare floor/area rug setting and a carpet setting. To activate the brushrolls in either mode, tilt the handle back while gently stepping on the floor nozzle. Note that the headlights will illuminate any time the power is on and the brushroll is spinning. The Shark ION P50 also has two power settings: ION POWER and ION BOOST. Use ION POWER setting for your everyday cleaning and switch to ION BOOST if you need a bit more suction for a small mess.

How do I turn the vacuum off?

To turn the vacuum off, press the power button located on the handle.

How do I remove the handle to clean "above floors?"

Pull the Handle Release trigger on the handle to separate the handle from the wand. Attach desired accessory and begin cleaning.

How do I remove the handle with extension wand to clean "above floors?"

Press the Wand Release button on the back of the wand. Once pressed, the button will remain in the unlocked position. Gently pull up on the handle to separate the wand from the vacuum. Attach desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand back into position behind the pod and press down until you hear a click.

How do I detach the pod for portable cleaning?

Cordless Powered Lift-Away enables three powerful ways to vacuum: Upright, Stick, and Handheld. To convert from Upright to Stick mode, press the Lift Away button on the top of the vacuum pod and pull up on the pod handle to remove the pod. This mode can be used to clean under furniture and in tight spaces. To convert from Stick mode to Handheld, press the Wand Release button to remove the handle and extension wand or pull up on the Handle Release trigger to remove just the handle. This mode can be used to clean your stairs, car, and other hard-to-reach areas.

How do I remove the dust cup?

To remove the dust cup from the pod, pinch and slide the side tabs toward you. Tilt dust cup forward, then lift to remove. Note that the dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How do I empty the dust cup?

Hold the dust cup by the handle over the trash, and with your other hand press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth. For optimal performance, the dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How often should I empty the dust cup?

For optimal performance, the dust cup should be emptied each time you vacuum and when the dust cup appears full or debris reaches the MAX FILL line.

How often should I wash the filters?

For optimal performance clean filters on a regular basis. Between washings, tap filters clean over the trash to remove excess dust and other particles. 

  1. Pre-Motor Foam and Felt Filters: Under normal usage, rinse and let air-dry completely (for at least 24 hours) once a month.
  2. Post-Motor Filter (HEPA Filter): Under normal usage, rinse and air-dry completely (for at least 24 hours) once every 12 months or as needed.
How do I wash the pre-motor filters?

Before performing any maintenance on your filters, remove the battery from the vacuum. The pre-motor filters are located on the right side of the vacuum pod. Slide down the filter door release button and lift off the filter door. Remove filter from pod by pulling on the Pull tabs on the filter frame. Pull foam filter off the filter frame to separate the foam and felt filters. Rinse both filters with lukewarm water until the water runs clear. DO NOT use soap. Let filters air-dry completely (at least 24 hours) before reinstalling. DO NOT place filters in the dishwasher or washing machine. Once completely dry, slide the foam filter back onto the filter frame. While holding the tabs on the filter frame, slide the filter back into the pod to secure in place (you will not hear a click). Reinsert the bottom of the filter door into slots on the pod and press door into place until you hear a click.

How do I wash the post-motor HEPA filter?

Before performing any maintenance on your filters, remove the battery from the vacuum. The post-motor (HEPA) filter is located on the left side of the vacuum pod, next to the battery. Pull up on the HEPA filter to remove. Note that there is a tight seal around the HEPA filter and some force may be required to remove the filter from the pod. Rinse the filter with lukewarm water until the water runs clear. DO NOT use soap. DO NOT scrub HEPA filter. Let filter air-dry completely (at least 24 hours) before reinstalling. DO NOT place filter in the dishwasher or washing machine. Once completely dry, reinsert the HEPA filter and press down until it clicks into place.

How do I know when the filters need to be cleaned?

Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.

Powered by Zendesk