This article contains the FAQs for the HV380 Series Shark® Rocket® DuoClean® Corded Stick Vacuum. This supports the following product SKUs HV380, HV380C, HV380W, HV381, HV381C, HV381Q, HV381QBL, HV381QPR, HV381QRD, HV382, HV382BRN, HV383, HV384Q, HV384QBL, HV384QGN, HV384QR, HV384QS and UV380.

Why is the Shark Rocket Complete with DuoClean better than traditional vacuums?
The Shark Rocket Complete is equipped with DuoClean Technology. Instead of a single brush bar, it has two brushrolls engineered to work in unison, removing large debris and fine dust particles from all of your floors and carpets.
Where do I find the model number?
The Model Number is displayed on the product's rating label, which can be found on the handheld vacuum, behind the dust cup.
How do I attach the accessories to my vacuum?

There are two ways to clean with the accessories: Either separate the handheld vacuum from the rest of the unit by pressing the Wand Release button; or keep the wand connected to the handheld vacuum and separate them from the floor nozzle by stepping on the foot pedal release.

  • Slide the desired accessory onto the end of the handheld vacuum or wand.
  • Choose the desired cleaning accessory and slide the desired cleaning accessory onto the end of the handheld vacuum or the end of the wand.

You can use either power setting I or II, as the suction power is the same in either mode. Note that the accessories do not need to be pushed all the way onto the vacuum to be secure.

Which power setting should I use when cleaning with an accessory?
You can use either power setting I or II, as the suction power is the same in either mode. Note that the accessories do not need to be pushed all the way onto the vacuum to be secure.
How do I store my vacuum?

The Rocket comes with a wall mount and installation instructions for storage in a closet and off the floor.

  • You can also separate the handheld vacuum from the rest of the unit and hang it from the hook located on the bottom front of The wand. Then wrap the cord around the cord hooks to keep it safe and secure. 
  • Alternatively, you can set the vacuum flat on the floor or against a piece of furniture. The rubber pads on the base of the dust cup prevent scratching.
Will the lights burn out?
The LED lights in the nozzle and handheld vac should not burn out.
What is the total cord length?
30 feet
What is the weight of the vacuum?
Approximately 9 lbs.
What are the dimensions of the vacuum?
46.5" high x 9.8" wide x 13" deep
What is the vacuum made of?
The Shark Rocket Complete with DuoClean is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
Which colors does the Shark Rocket Complete with DuoClean come in?
The Shark Rocket Complete with DuoClean comes in Cinnamon, Plasma Blue and Charcoal Grey.
Where is the product manufactured?
The Shark Rocket Complete with DuoClean is manufactured by our high-quality vacuum manufacturing partners in China.
Can I turn the headlights off?
The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning more efficient. The headlights will go on and stay on whenever the power is on. The headlights are designed to last for the entire life of the vacuum, so they never need replacing.
How often should I wash the filters?
For optimal performance, it is recommended to clean the filters regularly. Between washings, hold your filter over a trash bin and lightly tap clean to knock off any excess dust or other particules.
What is maximum dirt capacity for the dust cup container?
The dust cup holds .91 dry quarts.
How do I empty the dust cup?

There are 2 easy ways to empty the dust cup.

  • Make sure the unit is unplugged first. Then remove the dust cup by squeezing the 2 "Dust Cup Release" latches on both sides of the dust cup base and pulling it straight out. Place the rest of the vacuum on the floor. Hold the dust cup over the trash and press the bottom door release button on the front to empty. To reattach, insert the dust cup straight back into the hand vac.
  • Or, separate the hand vac from the rest of the vacuum by pressing the wand release button. Next, hold the dust cup over the trash and press the bottom door release button on the front. Tap gently to empty contents or wipe clean with a soft cloth. Press the door shut again until it clicks.

The dust cup should be emptied each time you vacuum and when the dust cup appears full, or for optimal performance, when it reaches the max fill line.

How do I open the brushroll garage to remove the brushroll?
To open the brushroll garage, simultaneously push on the two brushroll access buttons on the top of the floor nozzle. The brushroll garage door will pop open. Remove the brushroll by lifting up on its PULL tab. Use the included hair removal tool to pull hair and debris off of the brushroll. Insert the brushroll back into the garage by inserting the right side first and then pushing the left side down. Close the brushroll garage completely before using the vacuum.
How do I remove and maintain the Soft Roller?
Slide the Soft Roller eject button up to eject the Soft Roller. Use the onboard hair removal tool located in the compartment on the nozzle to clear away any hair/fiber buildup behind the roller housing. If needed, wash the Soft Roller using only water and let air-dry completely for at least 24 hours. DO NOT put the Soft Roller in the dishwasher or washing machine.
How do I turn on the brushroll?
  1. Make sure the nozzle is flat against the floor and the handle is tilted back.
  2. Make sure either setting I (for Bare Floor/Area Rugs) or setting II (for High Pile Carpets) is engaged.
  3. If the red light is illuminated on the floor nozzle, check for blockages.
  4. Open the brushroll garage and take out the brushroll. Use the included hair removal tool to carefully clear away any excess hair or fibers wrapped around the brushroll. Avoid damaging or cutting the bristles.
  5. Flip the floor nozzle over and remove the soft roller. Clear any hair or debris that might be in the roller housing by using the brush side of the hair removal tool.
  6. Check that the handheld vacuum and wand connectors are fully engaged and are making an electrical connection with the floor nozzle.
What is the story and technology behind "Never Loses Suction"?
Never Loses Suction is an advanced cyclonic technology that keeps suction power strong over time by separating fine dirt from the air, preventing it from clogging the filters and keeping suction power strong over time. The Shark Rocket vacuum maintains its suction power so you never lose cleaning power.
I like to clean my rollers/brushes - can I take them apart?
There are no removable parts on the brushrolls. You may wash the rollers with water and allow them to dry overnight if you desire.
My orange roller (soft brush roll) has developed grooves in it.
This is a normal development as the soft brushroll changes over time. It does not affect the performance of the overall cleaning experience.
What is the filter at the exhaust and what do I need to do with it?
This is the post motor filter. It can be rinsed with water and air dried overnight. This can be done on a yearly basis.
I want to buy another wand for my unit.
For optimal performance we recommend only using accessories that are compatible with the HV380.
How often should I clean my brushrolls?
We recommend doing a visually inpection of your brushroll periodically. If you notice any debris or hair build up then the brushroll would need to be cleaned.

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