Updated: February 2025
Unless otherwise stated, any purchase made directly from SharkNinja Operating LLC, online or through our call centers, may be returned within 60 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). SharkNinja will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60-day money back guarantee by following the instructions below:
How To Return An Item
- You may return an item within 60 days of receipt of the product by initiating a return on our RETURNS PORTAL or by contacting our customer service center to request a pre-paid label for your return by calling us at .
- Ship your returned item to the address provided on your pre-paid shipping label and appropriate packaging.
- You will receive a refund to the original form of payment once your return has been received at our returns processing facility. Refunds can take up to 10 days once returned items have been received. This time is determined by the payment provider or card issuer.
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
If you have any questions about our return policy, please call us at 1-855-427-5127 or email us at consumer-services@sharkninja.com.
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.