This article contains the FAQs for the WV200 Series Shark® WANDVAC™ Cordless Handheld Vacuum. This supports the following product SKUs WV200, WV200C, WV201, WV201BLBRN, WV201GDBRN, WV201GNBRN, WV201PKBRN, WV201RGBRN, WV201CO, WV205 and WV220.

What is the QR code for?

The QR code is an easy way to register your vacuum with a mobile device

How do I find the QR code?

The QR code is displayed underneath the tip of the nozzle and on the Owners Guide.

How do I scan the QR code?

Please reference your mobile device's instructions for scanning QR codes.

How do I find my vacuum's model number?

The model number is displayed underneath the tip of the vacuum's nozzle.

How do I register my vacuum?

There are 2 ways to register your new Shark vacuum: online at registeryourshark.com or by scanning the QR code with a mobile device .

What accessories are available for this handheld vacuum?

A wide assortment of accessories are available for use with the Shark ION W1 Cord-Free Handheld Vacuum. Some of these accessories may be included with your handheld vacuum. Please reference the list in your Owner's Guide. All the accessories listed below are compatible with your Shark ION W1 and are available for purchase on sharkaccessories.com: - Crevice Tool - Duster Crevice Tool - Soft Dusting Brush - Scrubbing Brush - Multi-Surface Pet Tool - Mattress Tool - Onboard Storage - Dual Onboard Storage

How do I find the model number of my Shark ION W1 Cord-Free Handheld Vacuum?

The model number is displayed on the vacuum's rating label, which can be found behind the filter housing. Slide the filter housing up toward the nozzle and pull away to remove.

Where can I purchase additional accessories or replacement parts?

You can purchase replacement parts and other accessories through SharkNinja Customer Service on sharkaccessories.com.

Where can I purchase the Shark ION W1 Cord-Free Handheld Vacuum?

The Shark ION W1 Cord-Free Handheld Vacuum is available through sharkclean.com or any of our retail partners across the U.S.

Does my Shark ION W1 Cord-Free Handheld Vacuum have a warranty?

The warranty for this vacuum is 2 years for the vacuum and 2 years for the battery

What is each accessory used for?
  • Crevice Tool: For cleaning in tight, narrow spaces. Can also be used for corners, doormats, couches, and car cleaning.
  • Duster Crevice Tool: Two cleaning tools in one: the crevice tool gives you extended reach to clean in tight spaces, while the soft brush lets you dust delicate surfaces. - Soft Dusting Brush: For gentle cleaning and dusting of delicate surfaces.
  • Scrubbing Brush: Breaks up stubborn, stuck-on debris. Great for car mats and doormats. - Multi-Surface Pet Tool: Picks up pet hair and large piles of debris from upholstery, carpets, and other surfaces.
  • Mattress Tool: The extra-wide nozzle head is specially designed to help clean mattresses.
  • Onboard Storage/Dual Onboard Storage: For ultimate convenience, store accessories on the dock right behind the vacuum.
What is the weight of the vacuum?

1.4 lbs. (with an accessory)

What are the dimensions of the vacuum in the dock?

4.1" L X 8.1" W X 15.2" H

What is the vacuum made of?

The Shark ION W1 Cord-Free Handheld Vacuum is produced with a combination of durable ABS, PC+ABS, and PP plastics, along with some metal and rubber components.

What is included with the Shark ION W1 Cord-Free Handheld Vacuum?

The handheld vacuum comes with a lithium-ion battery, an ION Charging Dock, and a variety of cleaning and storage accessories. Depending on the version you purchase, these accessories will vary slightly. To find out specifically what is included with your model, consult the Owner"s Guide or box that came with your unit.

Where is the product manufactured?

The Shark ION W1 Cord-Free Handheld Vacuum is manufactured by our high-quality vacuum manufacturing partners in China.

What is the maximum dirt capacity of the dust cup container?

The dust cup holds up to 0.08 dry quarts

What are the dimensions of the handheld vacuum?

16.5" L x 2.5" W x 2.4" H

How much voltage does my handheld vacuum have?

10.8V

How long is the charging dock's cord?

6 feet

How do I charge my handheld vacuum?

You can charge your Shark ION W1 by placing it on the ION Charging Dock. Please note that only the ION Charging Dock should be used to charge your vacuum.

How long should the handheld vacuum take to fully charge from empty?

Your battery should take approximately 2.5 hours to reach a full charge.

How long should my handheld vacuum operate after a full charge?

With continuous use, your battery should last up to 9 minutes and 30 seconds

What is the light on my Shark ION W1 for?

The blue light indicates the status of your handheld vacuum and its battery. See the light indicator codes below.

What is the life expectancy of my Shark ION W1"s battery?

The Shark ION W1"s battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 99.9% capacity of a new battery.

Do I have to wait for my battery to fully discharge before I can charge it again?
  • You do not have to wait for your battery to fully discharge before you can charge it again.
  • It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
How do I use my accessories?

Attach accessories to the nozzle for quick and convenient use. To remove an accessory, pull it off the nozzle.

How do I turn the vacuum off?

To turn the vacuum off, press the power button near the handle.

How do I store my vacuum?
  • Store the handheld vacuum by inserting the nozzle into the ION Charging Dock. You will know it is fully inserted when the blue power button light turns on.
  • It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
How do I empty the dust cup?

Turn off the vacuum and hold it over the trash with the nozzle pointing down. Locate the dust cup release button on the top of the vacuum and slide it forward, and the dust cup will drop open. Tap lightly to loosen debris. Wipe the inside of the dust cup clean as needed.

How often should I empty the dust cup?

For optimal performance, the dust cup should be emptied each time you vacuum, when the dust cup appears full and/or when the metal filter looks full of debris.

How often should I wash the filter?

For optimal performance, clean the fabric filter at least once a month. Rinse filter with water only until water runs clear. Do not use soap or other cleaners. Let filter air-dry for at least 24 hours until completely dry before reinstalling. Between cleanings, lightly tap the filter over the trash to release any excess dust and debris.

How do I find the filter?

The fabric filter is located in the filter housing inside the dust cup. With the power off and the dust cup open, slide the filter housing forward toward the nozzle to remove. Lift the fabric filter by its metal handle and pull it out of the housing. See Owner"s Guide for more information and visuals.

How do I wash the filter housing and filter?
  • The fabric filter is located inside the filter housing. Turn off the power and open the dust cup over a trash can. Once the dust cup is open, slide the filter housing forward toward the nozzle and pull out to remove. Place the rest of the vacuum aside. Flip the filter housing over and pull out the fabric filter by the metal handle.
  • To clean the filter housing, make sure filter is removed, then hand-wash with water only.
  • To clean the filter, rinse the filter with water until the water runs clear. DO NOT use soap. Let air-dry completely (at least 24 hours) before reinstalling. Slide the fabric filter back into the filter housing and reinstall in the vacuum. See Owner's Guide for more information and visuals.
How do I clean the dust cup?

Turn off the power and open the dust cup over a trash can. Push the orange release tab under the dust cup and hold it in while lifting off the dust cup. Rinse the dust cup with soap and water only and let air-dry completely for at least 24 hours. To reinstall, align the orange tab with the Push to Remove print, then slide the tab into the slot on the bottom of the nozzle until it clicks into place. See Owner's Guide for more information and visuals.

How do I know when the filters need to be cleaned?

The filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. You can tap loose dirt off filters between washes and wash them according to the regular cleaning schedule to maintain optimal performance. See Owner's Guide for more information.

Will the light burn out?

The LED light in the power button should not burn out if the vacuum is functioning as it should. If you don't see your question here, please refer to the Owner's Guide for more information, visit sharkclean.com, or contact Customer Service at 1- 877-581-7375.

How do I dispose of my handheld vacuum?

This product uses a rechargeable and recyclable lithium-ion battery. When the battery no longer holds a charge, the hand vacuum should be disposed of according to your local ordinances. The hand vacuum must not be incinerated or composted. Contact your local recycling center for information on where to drop off the handheld vacuum. For more information, please visit sharkclean.com/batterysupport.

Powered by Zendesk