This article contains the FAQs for the S3501 Series Shark® Steam Pocket® Mop. This supports the following product SKUs S3501, S3501SPN, S3501WMZ, S3501WM_N2, S3501WM_N3, S3502, S3502C, S3504AMZ, S3501SP, S3501CO, S3501W, S3505W, and S3550.

Can I use the steam mop on all floor surfaces?

The steam mop is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer. Surfaces/Material where the steam mop should not be used:

  1. Wax polished furniture or floors.
  2. Unsealed or unglazed ceramic floors, unsealed wooden and wax floors and some no wax floors.
  3. In cases of surfaces treated with wax and some no-wax floors, the sheen may be removed by heat or steam action of the unit.

Test an isolated area of flooring first to see if sheen is affected. Steam mops are ideal for: See Manual for usage instructions

  1. Laminate
  2. Bamboo
  3. Hardwood
  4. Marble
  5. Tile
  6. Stone
Can I use or add a cleaning solution to the water tank or apply to the pads?

Shark Steam Mops are designed to deliver effective, chemical-free cleaning and sanitization with just ordinary tap water. Using any type of cleaning solution, perfumed oils or other chemical cleaner with your steam mop is not recommended. These products can have damaging affects to your steam mop and defeat the benefit of chemical-free cleaning. Do not use anything other than water in the unit. Shark recommends using distilled water in your steam mop. Shark's water filtration bottle is also recommended to extend your mop's life and reduce the potential build-up of hard water residue in the unit which may contribute to steam performance issues.

Cleaning TIPS
  1. Always sweep or vacuum floors prior to use to remove all lose dirt and debris from the floor surface.
  2. Wash pads prior to first use to remove any loose lint that may have occurred in packaging or transport.
  3. Select the appropriate steam setting for your cleaning needs: DUST- light steam for quick dusting; MOP - Normal everyday steam cleaning; SCRUB - Heavy cleaning (will leave floors damp) and for use with Carpet Glider.
  4. Steam your floors with a forward and backward motion.
Product Care: PADS:

Wash the pads with liquid detergent (not powder), as powder can leave a residue behind on the pad. Avoid use of bleach and fabric softeners when washing pads. Line dry or dry on a low dryer setting. For best pad performance, we recommend replacing pads every 2-3 months if pads are used and washed 3 or more times/week. Order on-line at www.sharkclean.com or call 1-800-798-7398.

Product Care: MOP: Decalcifying your steam mop

Calcification and mineral deposits can build up and impact the performance of your steam mop over time. We recommend using distilled water and/or Shark's Water filtration bottle to extend the life of your steam mop. Order the Shark Water Filtration Bottle on-line at www.sharkclean.com or call 1-800-798-7398.

How do I turn on the Pro Steam Pocket?

Once you have put water in the tank, plug the power cord into a 120 volt electrical outlet. The ON/STANDBY button will flash blue. Press the ON/STANDBY button until the desired steam setting is selected. Press the ON/STANDBY once to select the Dust Steam Setting. Press twice to select the Mop Steam Setting and press the button three times to select the Scrub Steam Setting.

How long will it take my steam mop to heat up?

The steam mop is ready to clean in about 30 seconds.

Why should the pads be washed prior to use?

It is important to wash the pads in order to remove any loose lint or fibers from the pad that might have occurred in packaging or in transport. Pads should be washed with liquid detergent (not powder), as powder can leave a residue behind. Avoid bleach and fabric softeners as well. Dry pads on a low dryer setting or line dry.

How long will the pads last?

Frequency of use, the type of cleaning (heavy/light) and how often the pads are washed and dried all determine the life of the pads and when new pads are required. Under normal household conditions, using the mop for routine cleaning a few times per week, we recommend new pads every 2-3 months.

How and when should I use the Carpet Glider?

The Carpet Glider should be used with the all-purpose head to groom and freshen your carpet and area rugs by lightly applying steam to the carpet or rug fibers. To use, attach the Mop Head and place on the Carpet Glider attachment. Press the ON/STANDBY button three times to select the Scrub Steam Setting. When your mop is ready, steam carpets with a back and forth motion.

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