This article contains the FAQs for the RV1000 Series Shark IQ Robot Vacuum. This supports the following product SKUs RV1000 and UR1000.

How do I know my robot has the latest software?

Shark is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean app and connect your robot.

What do the beeping sounds on my robot mean?

A beeping sound typically indicates an error. Please refer to the indicator lights on your robot.

How do I set up my robot to resume cleaning after it stops to recharge?

Recharge & Resume works by sending your robot to return to dock to recharge, then resume cleaning where it last left off.

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Recharge & Resume feature to the off position. If you are using the Recharge & Resume feature, we also recommend setting a Do Not Disturb time to ensure your robot does not run during unwanted times. This feature is found directly beneath Recharge & Resume in your app.
Is my Shark IQ Robot compatible with the Self-Empty Base?

Only the RV1000AE series robots are compatible with the Self-Empty Base. The RV1000 series models cannot be upgraded to include the Self-Empty Base.

How do I view the cleaning report?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. From the menu in the top left corner of the screen, select "History". 4. Your history will show you cleaning reports from the last 30 days.
How do I control my robot remotely through the app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. Select the robot you wish to clean with.
  4. From the home screen, press the Clean button.

If your map is complete and you have defined and named your rooms, a list will appear with all rooms. If you wish to clean your entire home, select "Start Cleaning". If you wish to clean specific rooms, toggle "Entire House" to the off position and select the specific rooms you wish to clean.

Note: you can only select up to three rooms to clean at a time. You can also set Schedules for your robot in the app, by selecting "Schedule" from your home screen and selecting the days/times you would like your robot to clean.

How do I add a robot to my app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. Click on name of your robot from the top of your home screen. A menu will appear.
  4. Select "Add a Robot" and follow the instructions on screen.
How do I switch to a different robot in the app?

If you have more than one Shark robot connected to your app, you can switch between robots as desired.

  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots.
  4. Select the robot you would like to use.
How do I delete a robot from the app?
  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. Select the menu from the top left corner of the home screen.
  4. Click on "Settings".
  5. Under "Robots", select the robot you would like to delete.
  6. Select "Delete Robot".
How do I edit a map?

As your robot cleans it will be constantly improving its map. To edit rooms on the map:

  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. On the home screen of your app, select "Map".
  4. Select "Edit" to edit the naming or positioning of the rooms.
  5. When complete, select "Done".
How do I delete a map?

NOTE: If you delete your map you will not be able clean specific rooms.

  1. Select "Settings" from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select "Map Data".
  4. Select "Delete Map Data".
How do I select specific rooms to clean?

Use the SharkClean app. From the home screen of the app, select "Clean". If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean, then click "Start Cleaning".

Or: Use the voice command through Amazon Alexa or Google Home to clean 1 room.

  • "Alexa, tell Shark to clean the (name of the room)."
  • "Ok Google, tell Shark to clean the (name of the room)."
How do I define and name rooms?

When you receive a notification on the SharkClean app that "Sharkbot has completed its map of your home":

  1. Select "Create Your Rooms".
  2. Follow the prompts on the screen to try out adding a room after watching the demonstration in the app. Once you have the hang of it, select "Continue".
  3. An interactive map of your home will appear on your screen. Click the "+" button to add rooms. When complete, select "Continue". NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. Your Shark IQ Robot will also continuously improve its map over time. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
  4. You will then be prompted to name your rooms. When complete, select "Continue".
  5. Your interactive map is complete and ready to use. You can now select specific rooms for your robot to clean. You can return to this screen at any point to edit the map by selecting "Map" from the home screen of the app.
Why can't I find the SharkClean app in the app store?

Try searching "sharkclean" in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices.

How does Shark secure its products?

At SharkNinja, we work hard to keep your data secure. We take a security-by-design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved.

How is data secured while connected to the cloud?

All Shark connected robots communicate with the Shark cloud service using end-to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unique identities, and those identities are validated when they connect to our cloud.

How does SharkNinja keep the security features of its products up-to-date?

SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities.

How do Shark connected robots receive secure software updates?

When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean mobile app. If you have your SharkClean mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update.

Which Shark robots create home mapping data?

At this point, Shark IQ Robot (RV1000 and RV1000AE models) customers benefit from a technology known as Visual Simultaneous Localization and Mapping (VSLAM) navigation and mapping.

What data does the Shark IQ Robot currently capture?

The Shark IQ Robot (RV1000 and RV1000AE models) captures room images for mapping and navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, they are deleted locally from the robot. Some usage data, such as how long the Shark IQ Robot cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be shown on your mobile app. The Shark IQ Robot does not send images used for navigation to the Cloud or the mobile app. The map that the Shark IQ Robot creates during a cleaning job is sent to the Cloud where it appears in the SharkClean mobile app.

What does the camera on Shark IQ Robot do? Does it record video?

The camera (along with the sensors on the Shark IQ Robot) is used to create a map of your room(s) in order to ensure complete coverage. It does not record video or images, nor will video or images be shared with SharkNinja or third parties. The images the Shark IQ Robot captures are translated in a simplified architectural cleaning map and then deleted by the robot.

How does SharkNinja secure the map data?

Maps, along with other data collected by Shark connected robots, are protected consistent with industry standard security guidelines. In addition to encryption of the data and the connectivity, access to this data is strictly controlled and reviewed. SharkNinja has an authorization process in place to make sure the data is used for customer support and robot improvement efforts, for a better consumer experience.

What other information does the Shark robot collect and send back to SharkNinja?

The Shark IQ Robot captures images for architectural cleaning mapping and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be shown on your SharkClean mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark IQ Robot map data is automatically sent to the secure cloud for you to view it on your SharkClean App.

How does SharkNinja secure the SharkClean mobile app?

The SharkClean mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean mobile app from these platforms.

What data is included in my SharkClean app account?

The data available once you log in to your account on the SharkClean mobile app includes information you"ve provided about yourself for account creation and product registration (i.e. email address, name, home address, IP and user account credentials; home cleaning map and sensor data). It also includes information about your device interactions and app usage.

How does SharkNinja handle your data?

We handle data collected from your Shark connected robots and via the SharkClean mobile app as per our Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience.

How does SharkNinja Use data?

We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark IQ Robot uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our Privacy Policy .

Does SharkNinja sell or share the data that it collects through its products?

SharkNinja does not sell our customers" data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.

How can I object to data processing about me?

Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja"s processing of your personal information at any time. However, doing so may impact your use of SharkNinja"s Products and Services. See our Privacy Policy for more information. for more information.

How do I delete my SharkClean app account and data?

You can delete your SharkClean app account by contacting our Customer Service . Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our Privacy Policy .

Requesting to delete your SharkClean app account may result in the following:

  • You will no longer be able to use the SharkClean mobile app with your Wi-Fi connected Shark robots. The app requires a SharkNinja account for authentication and connecting to a connected robot.
  • Your Wi-Fi connected Shark robots will only have the ability to clean, return to the dock, and spot clean, which can only be activated by selecting physical buttons on the robot user interface. If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email.
What are the Unit Specifications?

Dust Cup Capacity (Quarts): 0.6

Bagless: Yes

Cleaning Path Width (Inches): 5.63

Wattage: 35.3

Amperage: 1.8

Cord length (feet): 4

Product Weight (lbs): 5.7

Number of Filters: 1

Filter type: Non-washable filter

Batteries included with the product: Yes

Voltage: 16.8

What are the Packaging Dimensions?

Length (inches): 12.8

Width (inches): 12.6

Height (inches): 3.5

Weight (lbs): 6.218

How do I download and install the app?

For Apple:

  1. Tap on the App Store icon.
  2. Search the Apple App Store for "SharkClean"
  3. Tap on the SharkClean app.
  4. Tap Install on the next page. Your installation should begin.

For Android:

  1. Tap on the Play Store icon in the Play Store.
  2. Search for "SharkClean."
  3. Tap on the SharkClean app.
  4. Tap install on the Shark app page. Your installation should begin.
How do I use my robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:

  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark robot in the SharkClean app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. Tip: This allows the Google Assistant to work with your Shark robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

To set up your robot with the Google Assistant on Android:

  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark robot in the SharkClean app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
Which voice commands can be used with my robot?

Here are the voice commands you can use with your Shark IQ Robot:

Amazon Alexa:

  • "Alexa, tell Shark to start cleaning."
  • "Alexa, tell Shark to pause my robot."
  • "Alexa, tell Shark to pause my bot."
  • "Alexa, tell Shark to send my robot to the dock."
  • "Alexa, tell Shark to send my bot to the dock."
  • "Alexa, tell Shark to send my robot to the base."
  • "Alexa, tell Shark to send my bot to the base."
  • "Alexa, tell Shark to find my robot."
  • "Alexa, tell Shark to clean the (name of the room)."

Google Assistant:

  • "OK Google, tell Shark to start cleaning."
  • "OK Google, tell Shark to pause my robot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to pause my bot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to send my bot to the dock."
  • "OK Google, tell Shark to send my robot to the base."
  • "OK Google, tell Shark to send my bot to the base."
  • "OK Google, tell Shark to find my robot."
  • "OK Google, tell Shark to clean the (name of the room)."

NOTE: You can replace "Shark" with your robot's name in all the above voice commands.

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same password and username.

How do I schedule a cleaning?

In the app, select "Schedule" from the home screen or from the menu in the top left corner of your screen. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

Why does my app look different?

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app.

Which robot parts need regular cleaning and maintenance?

CAUTION: Turn off power before performing any maintenance. You should regularly maintain your robot in order to keep it operating at peak performance. Please refer to the recommendations in the table below.

How do I remove hair or debris that is stuck in the front or side wheels?

CAUTION: Turn off power before performing any maintenance. Clean as needed. To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use. To clean the Drive Wheels, rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly.

How do I clean the filter and how often should I clean it?

CAUTION: Turn off power before performing any maintenance. Clean weekly. Replace every 6 months. 

  1. Remove the dust bin from the robot and clear any accumulated hair or debris.
  2. Use the tabs on the filter to pull it out of the dust bin.
  3. Tap the filters clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
  4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.

IMPORTANT: DO NOT use water to clean filter.

How do I empty the dust bin and how often should I empty it?

CAUTION: Turn off power before performing any maintenance. Empty the dust bin after each use.

  1. Press the dust bin removal button and slide out the dust bin from the robot.
  2. Open the dust bin and empty debris into the trash.
  3. To wash the dust bin, remove the filter from the top of the robot. Rinse the dust bin with water only and allow it to air dry completely before reinstalling.
  4. Reinsert dust bin into the robot.
How do I clean the brushroll and how often should I clean it?

CAUTION: Turn off power before performing any maintenance. Clean as needed. Replace every 6-12 months or when visibly worn.

  1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll. 
  2. Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap.
  3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
  4. Close the brushroll access door and press down until it clicks into place.

NOTE: The RV1000AE series brushroll can be checked and cleaned less frequently than other models.

How do I clean the side brushes and how often should I clean them?

CAUTION: Turn off power before performing any maintenance. Clean as needed. Replace when visibly worn.

  1. Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
  2. Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.
How do I clean the sensors and charging pads?

Clean as needed.

Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.

Dock: Gently dust off charging contacts with a clean, dry cloth.

NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model. 

How do I set up my robot and prep my home for cleaning?

To help your robot complete its mission, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, bath mats, and low-hanging drapes. Use BotBoundary strips to easily block off obstacles or areas you don't want your robot to enter. You may purchase additional BotBoundary strips https://www.sharkclean.com/

How does my robot decide where to clean?

Your Shark IQ Robot is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points to aid its navigation. Please keep this sensor clear and do not cover. As it cleans, your robot will create a map of your home. It may take several cleanings for the robot to finish its mapping. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, select which rooms to clean, and send the robot to clean one specific location. With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be available in the app.

What do the lights on my robot mean?

Charge Indicator Lights: The charge indicator lights on your robot indicate the level of charge.

  • Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
  • 1 LED is solid blue: Your robot has partial charge.
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.
  • 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.

Wi-Fi Indicator:

  • Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
  • Solid Red: Not connected.
  • Flashing Blue: Your robot is in setup/pairing mode.
  • No light: Not set up yet.
  • "!" Error Indicator: See error chart 
Will my robot fall down stairs?

Your Shark robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

High-pile rugs, carpets & stairs -

  • In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
  • To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
  • To block off these areas, place BotBoundary strips at least 4 inches from all stair ledges.

Gaps between rugs, carpets & stairs -

  • Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary strips can interfere with your robot"s performance.
  • When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs. 
  • To prevent this, keep all rugs, runners, carpets, and BotBoundary strips at least 4 inches away from all stair ledges and corners.

Robot near marble stairs

  • In rare cases, your Shark robot may not be able to navigate near marble steps, and could possibly fall off them.
  • To block off marble steps, place BotBoundary strips at least 4 inches away from the edge of the top step.
How do I charge my robot?

Your robot will automatically return to the dock or Self-Empty Base after cleaning. (This varies, depending on the power mode you are using and the floor type of your home). If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to drive itself to the dock. To manually send your robot back to its base, select "Dock" in the app or press the Dock button on the robot. When your robot is charging, the battery indicator lights will blink blue in sequence.

One solid red, or one flashing red indicator light: your robot does not have enough battery power to return to the dock and you will need to manually place it on the dock or Self-Empty Base.

  1. Press the power switch on the side of the robot to position I to turn on the power.
  2. Place the robot on the floor in front of the charging dock or Self-Empty Base and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
  3. The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock or Self-Empty Base.
  4. When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
  5. If you do not hear a beep or the base indicator lights do not change, verify that the base has power. The power indicator light on the base will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the base into a different outlet. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
How do I send my robot back to its dock?

Press the Dock button on the robot or in the app and your robot will immediately start searching for the dock. NOTE: Do not pick robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights). 

How long will my robot clean before needing to recharge?

A typical cleaning cycle lasts about an hour. (This varies depending on the power mode you are using and the floor type of your home). Your robot will automatically return to the dock or Self-Empty Base when the battery is low.

How long does my robot take to charge?

The robot will take about 4-6 hours to fully charge.

Why isn't my robot charging?

First, verify that the base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging into a different outlet. If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base. If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.

Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.

My robot seems to have shorter runtime than expected. What should I do?

Your battery will typically last 60 minutes on full charge. (This varies depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The battery indicator lights indicate how much charge your robot has:

  • Both LEDs are blinking in sequence: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
  • 1 LED is solid blue: Your robot is partially charged.
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
  • 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the robot on the charging dock or Self-Empty Base. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base. When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge.
  • Manually place your robot on the base. Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power. If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode. If you are still experiencing issues, try replacing the battery.
My robot didn't return to the dock. How do I find it?

If your robot is stuck, it will make a beeping noise for 30 seconds so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean app to locate your robot. NOTE: if your robot's battery has run out, the Find My Robot option may not work and you will have to manually search for your robot.

Why doesn't my robot respond when I press the buttons?

In rare situations, the buttons may not respond to touch. If this happens, first turn the power off and back on by pressing the power switch on the side. If all indicator lights remain off, the battery needs to be charged. Manually place the robot on the charging dock.

  • The power switch on the side of the robot must be in position I for the robot to charge.
  • The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
  • The Clean button should be aligned with the center of the dock.
  • When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue.
How do I keep my robot from getting stuck in tight spaces or under furniture?

Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. You may purchase additional BotBoundary strips on https://www.sharkclean.com/

How do I keep my robot from getting stuck on raised furniture legs?

Your robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary strips to block problem areas. You may purchase additional BotBoundary strips here on https://www.sharkclean.com/

My robot frequently gets stuck. What should I do?

During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.

  1. Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips.
  2. Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
  3. Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas.
  4. Your robot will return directly to the dock or Self-Empty Base once it has completed it cleaning. If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.

You may purchase additional BotBoundary strips here on https://www.sharkclean.com/.

How do I prevent my robot from getting caught on rug corners?

Your robot may flip the corners of some area rugs, depending on the angle of its approach. If this happens frequently, consider using BotBoundary strips around the corner of that rug. You may purchase additional BotBoundary strips here on https://www.sharkclean.com/.

How do I keep my robot from picking up or damaging cords or cables?

Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here https://www.sharkclean.com/.

Why does my robot have trouble transitioning between floor types?

Your robot can easily climb over obstacles and thresholds up to 3/4". If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room.

Why won't the robot clean my area rug?

Your robot may struggle with certain high-pile carpet types. If your robot continues to have issues with the area rug, use BotBoundary strips to block off the area. You may purchase additional BotBoundary strips here https://www.sharkclean.com/.

Why does my robot not work on dark carpet?

In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons. Block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here https://www.sharkclean.com/.

Why is my robot turning around in open spaces?

The robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.

Why is my robot wiggling while docking?

Your robot may wiggle while in the final stages of its docking routine to make sure it aligns with the charging pads on the dock.

Why does my robot power on when it gets knocked off the dock?

If your robot gets knocked off the dock, it will power on and attempt to return to the dock to continue charging. NOTE: If you have the Self-Empty Base, the robot will evacuate before continuing to charge.

What should I do if my robot stops picking up dirt or debris?

Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean your filter and other parts on your robot that should regularly be maintained for optimal performance. If you have the Self-Empty Base, clear any debris that could be clogging the pathway in the bottom part of the base. 

  1. Clear all debris from the robot's dust bin.
  2. Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap.
  3. Clear all dirt and obstructions from the debris pathway.
  4. Regularly rinse all filters in the Self-Empty Base as instructed in the table below.
Why can't my robot find the dock?

Make sure your dock/Self-Empty Base is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock/Self-Empty Base on bare floor surfaces. NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning.

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