This article contains the FAQs for the NV800 Series Shark® DuoClean® Powered Lift-Away Speed™. This supports the following product SKUs NV800, NV800C, NV800W, NV801, NV801Q, NV803, UV810, and UV810BRN.

What is the Shark Powered Lift-Away Speed with DuoClean?

Cleaning the entire house has gotten even easier with the power of the new Shark Powered Lift-Away Speed with DuoClean vacuum. This premium Shark vacuum cleaner provides an exceptional cleaning performance. With Powered Lift-Away technology, this vacuum goes where traditional uprights can't. It's equipped with DuoClean Technology: a dual-brushroll system for Triple Particle Cleaning, which removes large, small, and stuck-on particles from floors and carpet.

What is Shark Anti-Allergen Complete Seal Technology?

If your vacuum is an unsealed HEPA vacuum, dirt and allergens you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Shark Anti-Allergen Complete Seal Technology incorporated into the HEPA filter, the vacuum captures and holds over 99.99%* of dust and allergens. *Based on ASTM F1977 of particles 0.3 microns and larger.

Why is the Shark Powered Lift-Away Speed with DuoClean different than traditional vacuums?

The Shark Powered Lift-Away Speed with DuoClean is equipped with DuoClean Technology: a dual-brushroll system for Triple Particle Cleaning, which removes large, small, and stuck-on particles from floors and carpet. It also features two unique ways to vacuum in one. It offers the uncompromised suction power of an upright paired with the amazing under-furniture reach of a Powered Lift-Away. This vacuum delivers strong suction and powerful cleaning on all surfaces. It features enhanced swivel steering for ultimate maneuverability. Plus, it comes with our Anti-Allergen Complete Seal Technology, which traps over 99.9%* of dust and allergens inside the vacuum. *Based on ASTM F1977 of particles 0.3 microns and larger.

What is Powered Lift-Away?

Powered Lift-Away extends the reach of the powered cleaning head to get all the way in, around, behind, and under every tough-to-reach area of your home. Imagine deep cleaning your entire house without ever moving a single piece of furniture.

Shark vacuums have Zero Maintenance Costs. What does that mean?

All Shark vacuums come with high-quality, washable filters that can be used and re-used, plus lifetime belts that never need replacing. These are designed to last the life of the product and this means there are no hidden maintenance costs. -Lifetime filters: The Shark Powered Lift-Away Speed"s filter system will last the life of your vacuum, with minimal maintenance and no replacement costs required. Your filters will discolor over time but will not lose their effectiveness. -Lifetime belts: The Shark Powered Lift-Away Speed"s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming " with no belt maintenance or replacement costs to worry about.

How do I find the model number of my Shark Powered Lift-Away Speed with DuoClean?

The model number is displayed on the product's rating label, which can be found on the back of the unit.

What cleaning accessories are available to use with the Shark Powered Lift-Away Speed with DuoClean?

Shark Powered Lift-Away Speed with DuoClean offers a full assortment of accessories to help with your cleaning needs. Some accessories may be included with the vacuum you purchased. Please reference your Quick Start Guide or the inside panel of the box. All accessories listed below are compatible with your Powered Lift-Away Speed with DuoClean and are available for purchase on sharkaccessories.com. -Canister Caddy: Transforms your vacuum into a fully powered canister, giving you the freedom to roll the pod along while keeping cleaning tools close by. -Pet Power Brush: Picks up pet hair, loose debris, and powerfully deep cleans dander out of upholstery and surfaces. -Pet Multi Tool: This 2-in-1 combination tool is designed to dust a multitude of surfaces, pick up large piles of debris, and remove pet hair from curtains and other delicate fabrics. -Duster Crevice Tool: Two cleaning tools in one. The crevice tool gives you extended cleaning reach for small spaces, while the dusting brush cleans a multitude of surfaces. -18" Flexi Crevice Tool: Extend and flex to access corners, baseboards, tight spaces or ceilings. The rubberized tip prevents scratches on surfaces. -Under Appliance Wand: An adjustable-length 36-inch tool to help you clean under and behind hard-to-move appliances and furniture. The extension piece can be removed and flipped over to clean the underside of appliances. -Accessory Storage Bag: This drawstring bag stores all your vacuum accessories. -Motorized Hand Tool: Picks up pet hair, loose debris, and powerfully deep cleans dander out of upholstery and surfaces. -Precision Duster: This micro tool is designed to clean keyboards, car interiors and around delicate objects. -Dusting Brush: Great for dusting a multitude of surfaces such as shelves, baseboards, window frames and more. -Upholstery Tool: Perfect for grabbing pet hair and lint from furniture and other upholstered surfaces. Ideal for: pet hair, dusting, large particle pickup. -Multi-Angle Dusting Brush: 5-positions for cleaning shelves, blinds, walls, ceiling fans. Adjust the angle of the brush to the desired cleaning surface.

Where can I purchase the Shark Powered Lift-Away Speed with DuoClean?

The Shark Powered Lift-Away Speed with DuoClean vacuum is available on sharkclean.com, through Customer Care at 1-800-798-7398, or at any one of our retail partners across the U.S.

Where can I purchase additional accessories or replacement parts?

You can purchase replacement parts and other accessories on sharkaccessories.com or through Customer Care at 1-800-798-7398.

Will the lights burn out?

The LED lights in the nozzle should not burn out.

Can I turn the headlights off?

The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning more efficient. Headlights will illuminate whenever the power is on and are designed to last the life of the vacuum.

What is the total cord length?

The cord length is 30 feet long.

What is the weight of the vacuum?

The NV800 vacuum weighs approximately 15 lbs.

What are the dimensions of the vacuum?

11.8" Long X 11.9" Wide X 46.1" Deep

What is the vacuum made of?

The Shark Powered Lift-Away Speed with DuoClean is produced with a combination of durable plastics, including ABS and PP, along with some metal and rubber components.

How do I begin cleaning floors?

The Shark Powered Lift-Away Speed with DuoClean vacuum has two powerful settings for cleaning. -For bare floors and accessories: Press the power div on the vacuum pod to turn on suction, then slide the surface selector to "hard floor." Tilt the handle back while you gently step on the floor nozzle. Note that the brushrolls will spin slowly in this mode. -For carpets: Press the power div on the vacuum to turn on the suction. Slide the surface selector to "carpet" for low-pile and normal carpet types. While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.

What color does the Shark Powered Lift-Away Speed with DuoClean come in?

The Shark Powered Lift-Away Speed with DuoClean comes in charcoal, cinnamon, and plasma blue.

Where is the product manufactured?

The Shark Powered Lift-Away Speed with DuoClean is manufactured by our high-quality vacuum manufacturing partners in China.

How do I turn the vacuum off?

To turn the vacuum off, press the power div. The next time you turn the vacuum on, it will start in the mode in which you left it.

How do I remove the handle to clean above floors?

Press the handle release div on the back of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Then, add the desired accessory and begin cleaning.

How do I remove the handle with extension wand to clean above floors?

First, remove the cord from the cord clip, then press the wand release div located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.

How do I detach the canister for portable cleaning?

The Lift-Away cleaning mode allows you to vacuum anywhere. To convert from upright to Lift-Away mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away and wand release divs on the top of the canister. This will unlock the handle with wand and detach the pod from the floor nozzle. These divs can be pushed together for quick release or separately if you want to release just the canister or just the cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle. Grab the top handle with your other hand. You are now ready to clean stairs, your car, and other hard-to-reach areas. You can attach the cord to the cord hook just below the handle to keep it of your way while vacuuming.

How often should I clean the filters?

Clean filters regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles. -Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). Recommended every 3 months. -Pre-motor felt filter: Under normal usage rinse and let air-dry completely (for at least 24 hours). Recommended every 3 months. -Post-motor filter: Under normal usage, rinse and air-dry once every 12 months or as needed.

How do I wash the pre-motor filters?

Make sure the unit is unplugged. Remove the dust cup and pull the flat foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace in the vacuum once dry, put the felt filter in first, then add the foam filter.

How do I clean the post-motor HEPA filters?

Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.

How do I know when my filters need to be cleaned?

Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.

How do I use the brushroll garage and remove the brushroll?

Make sure the unit is unplugged. To open the brushroll garage, simultaneously push both divs on the nozzle labeled "brushroll access." The brushroll door will pop open. Lift the "pull" tab on the left side of the brushroll to remove. Use the included hair removal tool to pull hair and debris off of the brushroll. Return the brushroll to the brushroll garage by inserting the right side first and pushing the left side down. Close the brushroll garage completely before using the vacuum.

How do I remove and maintain the soft roller?

The soft roller eject div is located along the left side of the nozzle. Slide it up to eject the soft roller. Use the hair removal tool located in the compartment on the nozzle to pull off hair/fiber buildup behind the roller housing. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushrolls in the dishwasher or washing machine.

What is the maximum dirt capacity of the dust cup container?

The dust cup holds 0.9 dry quart to the "max fill" line. It has an easy, bottom-empty design for quick removal of debris.

How do I remove the dust cup?

Pinch the dust cup release latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How do I empty the dust cup?

Hold the dust cup over the trash and press the bottom door release div on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release div. Tap gently to remove contents or wipe clean with a soft cloth.

How often do I empty the dust cup?

For optimal performance, empty the dust cup when debris reaches the "max fill" line.

What is the maximum dirt capacity for the dust cup container?

0.9 dry quarts to the MAX FILL line

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