This article contains the FAQs for the NV500 Series Shark® Rotator® Professional Lift-Away®. This supports the following product SKUs NV500, NV500C, NV500CO, NV500Q, NV500W, NV500WC, NV500WTV, NV501, NV502, NV504Q, NV505, NV510, NV520Q, NV552, UV560, and UV561Q.

What is the Shark Rotator advantage?

Clean your whole house faster and better with the power of the Shark Rotator vacuum. Deep clean carpets better* without losing suction and clean bare floors and hard-to-reach areas with ease. Lightweight and with Rotator's enhanced swivel steering, these uprights move effortlessly around obstacles and under furniture. And Shark's Anti-Allergen Complete Seal Technology" traps dust and allergens inside the vacuum, keeping them out of the air you breathe. Premium features like ultra-quiet technology, powerful headlights, ergonomic handles and buttons and a full assortment of cleaning accessories, cleaning is now faster and easier than ever before. With several versatile models, there's a Shark Rotator vacuum to meet every floor cleaning need.

What is the story and technology behind "Never Loses Suction"?

Never Loses Suction is an advanced cyclonic technology that separates fine dirt from the air, preventing dirt from clogging the filters and keeping suction power strong over time. The Shark Rotator Professional Lift-Away® vacuum maintains its suction power so you never lose cleaning power.

What is Anti-Allergen Complete Seal Technology"?

If your vacuum is an unsealed HEPA vacuum, dirt and allergens that you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Shark's Anti-Allergen Complete Seal Technology incorporated with the HEPA filter, the vacuum captures and holds over 99.9%** of dust and allergens inside the vacuum, so that it is not released back into the air you breathe.

Why is the Shark Rotator Professional Lift-Away better than traditional vacuums?

The Shark Rotator Professional Lift-Away features 3 unique ways to vacuum in one! It offers the power of an upright, the convenience of a Lift-Away, and the ease of a canister. It delivers powerful cleaning on all surfaces, No Loss of Suction, is lightweight and features enhanced swivel steering for the ultimate in maneuverability. Plus, it comes with an extra-large dust cup and Anti-Allergen Complete Seal Technology that traps over 99.9% of dust and allergens inside the vacuum**.

What is the total cord length?

30' power cord

What is the weight of the vacuum?

Only 15.5 lbs - full upright 8.4 lbs " "Lift-Away" pod

What are the dimensions of the vacuum?

45.7" high x 13.4" wide x 12.2" deep

What is the vacuum made of?

The Shark Rotator Professional Lift-Away® is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.

What color does the Shark Rotator Professional Lift-Away come in?

It comes in Shark Professional's signature white coloration with premium red accents.

Where is the product manufactured?

The Shark Rotator Professional Lift-Away is manufactured by our high-quality vacuum manufacturing partners in China.

What is maximum dirt capacity for the dust cup container?

The dust cup holds 1.3 dry quarts to the fill line and 3.1 dry quarts of real usable capacity. It has an easy, bottom-empty design for quick removal of debris, plus top empty access for removal of more stubborn debris.

How do I wash the pre-motor filters?

Remove the dust cup and pull the donut-shaped filter assembly out from the top of the motor housing. Slide the foam filter off the assembly and remove the felt filter from just below the assembly. The felt filter comes with a small ribbon pull tab to make it easier to remove. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace back in the vacuum once dry, put the felt filter in first, then add the foam filter.

How do I begin cleaning floors?

The Shark Rotator Lift-Away vacuum has two powerful settings for cleaning - a brushroll for deep cleaning carpets, and suction only for cleaning bare floor or areas "above-floors". Note that the headlights will illuminate any time the power is on. Bare floors: Simply press the power button on the top of the canister to turn on the suction. Then tilt the handle back while you gently step on the floor nozzle. Note that the brushroll will not spin in this mode. Hose and accessories: First press the wand release on the top of the canister or the handle button at the back of the top handle depending on the amount of reach you require. Then lift the handle up, insert an accessory onto the end of the handle, press the power button and begin cleaning. Carpets: Press the brushroll button while the power is on and tilt the handle back while you gently step on the floor nozzle in order to start the brushroll spinning. The brushroll indicator light underneath the button will illuminate when the button is engaged.

How do I turn the vacuum off?

To turn the vacuum off, you can either press brushroll first and then power OR simply just press the power button. The next time you turn the vacuum on; it will start in the mode you last left it in.

How do I remove the handle to clean "above floors"?

Press the red handle release button on the backside of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Then, add desired accessory and begin cleaning.

How do I remove the handle with extension wand to clean "above floors"?

Remove cord from cord clip first, then press the Wand release button located on the top of the canister, gently pull up on top handle to remove wand, add desired accessory to end of wand and begin cleaning. To replace, simply guide it behind the canister and press down until you hear an audible click.

How do I detach the canister for portable cleaning?

The Lift-Away cleaning mode allows you to use your vacuum anywhere. To convert to a Lift-Away from upright vacuum mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away and Wand release buttons on the top of the canister. This will unlock the handle with wand and will detach the pod from the floor nozzle. These buttons can be pushed together for quick release or separately if you want to just release the canister or just release the cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle, grab the top handle with your other hand and you are ready to go clean stairs, your car, or any other hard to reach areas. You can attach the cord to the cord hook just below the handle to keep the cord out of your way while vacuuming.

How do I use the caddy as a canister vacuum?

The portable Lift-Away can be converted into a convenient canister To begin, press the Lift-Away button and release the floor nozzle from the canister. Then place the pod directly on to the canister caddy. Press the wand release button, and then lift the handle with wand up. Next, attach the straight suction floor nozzle or other accessory to the end of the wand and begin cleaning. The caddy will follow along behind you as you clean. You can also store extra accessories on the caddy so they are there when you need them. When you are ready to release the pod from the caddy, simply press the Lift-Away button and either continue to use as a portable or replace back on to the floor nozzle.

What is variable suction and when should it be used?

Due to the tremendous suction of the Shark Rotator Professional Lift-Away vacuum, the variable suction feature has been added to allow you to release some suction to optimize cleaning on certain surfaces. This feature should be used for cleaning certain high pile carpets and area rugs, rugs with fringe, or when cleaning delicate fabrics such as curtains with your accessories. To release the suction, simply turn the collar around the handle counterclockwise to open and release just enough suction to do the task at hand while still getting your home clean. To close again for maximum suction, simply turn the collar clockwise.

Which tools store on board the Shark Rotator Professional Lift-Away vacuum?

The Shark Rotator Professional Lift-Away was designed to hold a crevice tool and dusting brush on board the vacuum so you have quick access to these at your fingertips. A specially designed accessory tool holder on the back of the vacuum keeps these within quick reach.

How do I remove the on-board tools to begin cleaning?

To release, insert wand or handle directly into desired accessory on back of vacuum. Pivot handle back to release the accessory from clip. To replace the accessories back on to the vacuum, position bottom of accessory back into place then push forward lining up the red clip areas, then pull straight up on handle or wand to release the accessory. Note: The crevice tool and dusting brushes have designated clips these store on.

Where do I store the other tools?

Additional accessories can be stored in the accessory bag which may be included with this unit. They may also store on the canister caddy, included with certain models.

Can I turn the headlights off?

The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning more efficient. The headlights will go on and stay on whenever the power is on. The headlights are long-lasting and designed to last the life of the vacuum so they never need replacing.

How do I remove the dust cup?

Pinch the dust cup release latches on the rear of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How do I empty the dust cup?

Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.

How often should I wash the filters?

For optimal performance, it is recommended to clean filters regularly. Between washings, your filter can be tapped clean to remove any excess dust and other particles into the trash. Pre-Motor Foam Filter: Under normal usage, rinse and let air dry completely (for 24 hours) every 3 months. Pre-Motor Felt Filter: Under normal usage rinse and let air dry completely (for 24 hours) every 3 months. " Post-Motor HEPA filter: Under normal usage, rinse and air dry once every 12 months or as needed.

How do I clean the post-motor HEPA filters?

Remove the filter cover from the front of the vacuum by pulling open to one side. Remove the HEPA filter cartridge and rinse under lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air dry completely for 24 hours. Once the HEPA filter is dry, replace it back into the vacuum, and then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.

What is the maximum dirt capacity for the dust cup container?

1.3 dry quarts to the MAX FILL line

Powered by Zendesk