This article contains the FAQs for the NV150 Series Shark Navigator® Swivel Pro Complete Upright Vacuum. This supports the following product SKUs NV150 and NV151.

How do you maintain the brushroll?

With scissors, carefully cut away any hair wrapped around the brushroll. Check for any debris in the nozzle and remove if needed. 

How do I find the model number of my Shark Navigator Swivel Pro Complete Upright Vacuum?

You can find the model and serial numbers on the QR code label on the back of the vacuum towards the bottom of the pod.

What cleaning accessories are available to use with the Shark Navigator Swivel Pro Complete Upright Vacuum?

The Shark Navigator Swivel Pro Complete Upright Vacuum offers a full assortment of accessories to help with your cleaning needs. To see which accessories are included with your vacuum, reference the Quick Start Guide or the inside panel of the box. All accessories listed below are compatible with your Shark Navigator Swivel Pro Complete Upright Vacuum and are available for purchase on sharkaccessories.com.

  • Wide Upholstery Tool: Wide cleaning path helps remove pet hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered surfaces.
  • Duster Crevice Tool: Two cleaning tools in one. The crevice tool gives you extended cleaning reach for small spaces, while the soft dusting brush cleans a multitude of surfaces.
  • Hair Removal Multi-Tool: A single convertible tool for cleaning tough pet messes two ways. First, use the rubber bristle brush to clean stubborn hair from carpeted areas. Then, remove the bristles to reveal an upholstery tool perfect for cleaning couches and bedding.
  • Self-Cleaning Pet Power Brush: Picks up pet hair and loose debris. Powerfully deep-cleans dander out of upholstery and other surfaces.
  • Under-Appliance Wand: Clean under and behind hard-to-move appliances and furniture with this adjustable 36" tool. Flip the extension piece over to clean the underside of appliances.
  • Small Accessory Bag: This convenient accessory storage bag is 32 x 46 cm in size.
  • Large Accessory Bag: This convenient accessory storage bag is 32 x 70 cm in size and fits the Under-Appliance Wand.
  • Pet Multi-Tool: Battle tough pet messes two ways with this versatile tool. First, a stiff brush removes stuck-on debris. Then take off the bristle head to reveal an upholstery tool to clean stubborn pet hair and remove large piles of debris from upholstery, tabletops, and more.
  • Crevice Tool: This versatile, slender 5.5" tool is great for cleaning hard-to-reach spaces like corners, ceilings, and between couch cushions.
  • Dusting Brush: Dusts delicate surfaces and cleans shelves, blinds, ceiling fans, baseboards, door frames, and more.
  • 8" Pet Crevice Tool: This versatile, slender 8" tool is built to help remove pet hair from hard-to-reach areas.
Where can I purchase additional accessories or replacement parts?

You can purchase replacement parts and other accessories at sharkaccessories.com.

What is the total cord length?

The cord is 25 feet long.

What is the weight of the vacuum?

The vacuum weighs less than 15 lbs., counting the cord and two accessories.

What are the dimensions of the vacuum?

The vacuum is 45.27 inches tall, 9.8 inches long, and 12 inches wide.

What is the vacuum made of?

The Shark Navigator Swivel Pro Complete Upright Vacuum is produced with a combination of durable plastics, like ABS and PP, along with some metal and rubber components.

Are there different settings for carpets and hard floors?

The Shark Navigator Swivel Pro Complete Upright Vacuum has 2 settings for cleaning.

For bare floors and delicate area rugs: 

  1. Press the power button on the vacuum pod to turn on suction and select setting I, Hard Floor.
  2. To activate the brushroll, gently step on the floor nozzle and tilt the handle back.

Note that the brushroll will spin slower in Hard Floor mode.

For carpets:

  1. Press the power button on the vacuum to turn on the suction and select setting II, Carpet.
  2. To activate the brushroll, gently step on the floor nozzle and tilt the handle back.

Note that the brushroll will spin faster in Carpet mode.

What colors does the Shark Navigator Swivel Pro Complete Upright Vacuum come in?

The Shark Navigator Swivel Pro Complete Upright Vacuum comes in Eggplant (NV150), Red Peony (NV150C), and BMW Blue (NV151)

Where is the product manufactured?

The Shark Navigator Swivel Pro Complete Upright Vacuum is manufactured by our high-quality vacuum manufacturing partners in China.

How do I turn the vacuum off?

To turn the vacuum off, press the red power button on the vacuum pod to O, power off.

How do I remove the handle to clean above the floor?

Press the release button on the back of the handle and gently lift it off the wand. Add an accessory and begin cleaning. 

How do I remove the handle and the wand to clean above the floor?
  1. Remove the cord from the cord clip, then press the release button located opposite the power button on the top of the pod.
  2. Gently pull up on the handle to remove the wand from the pod. 
  3. Add an accessory to the end of the wand and begin cleaning. 
  4. To replace, insert the wand into the pod and press down until it clicks into place.
How often should I clean the filters?

Clean filters regularly for optimal performance. Normal usage is between 4 to 6 hours a week.

  • Pre-motor foam and felt filters: Under normal usage, rinse clean every month.
  • Post-motor HEPA filter: Under normal usage, rinse clean every year or as needed.
  • Rinse filters with water ONLY. Let all filters air-dry completely for at least 24 hours before reinstalling. Between cleanings, tap filters to remove dust and debris as needed.
How do I wash the pre-motor filters?
  1. Make sure the vacuum is unplugged. 
  2. Remove the dust cup and pull the foam and felt filters out from the motor housing. 
  3. Rinse filters thoroughly in cold water until the water runs clear. DO NOT place filters in the dishwasher or washing machine. 
  4. Squeeze out excess water and let filters air-dry completely for at least 24 hours before replacing. 
  5. When filters are completely dry, reinstall the felt filter first, then add the foam filter on top.
How do I clean the post-motor HEPA filter?
  1. Make sure the vacuum is unplugged.
  2. Remove the dust cup by pressing the button on the dust cup handle.
  3. Press down on the top of the filter door, then tilt the door and lift it out. 
  4. Remove the HEPA filter cartridge and rinse under cold water, dirty side down, until the water runs clear.
  5. Allow the filter to air-dry completely for 24 hours. 
  6. Once the HEPA filter is dry, reinstall it by inserting the bottom into the pod first, then press in the top until it clicks into place. 
  7. To reinstall the filter door, insert the bottom into the pod first, then press in the top until it clicks into place.
How do I know when the filters need to be cleaned?

Filters may need to be cleaned if the vacuum is not picking up dirt, if airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule.

How do I open the cover on the bottom of the floor nozzle to access the brushroll?
  1. Make sure the vacuum is unplugged. 
  2. Place the vacuum flat on the floor with the bottom of the floor nozzle facing up. 
  3. Locate the 3 locks on the bottom of the nozzle. With a coin, turn the locks counterclockwise to open, then lift up the cover.
  4. With scissors, carefully cut away any hair or fibers wrapped around the brushroll.
  5. Remove any debris inside the nozzle.
  6. Close the cover completely, pressing firmly on all sides, and use the coin to turn the 3 locks clockwise.
What is the maximum dirt capacity of the dust cup container?

The dust cup holds 2 liters to the max fill line. Its convenient bottom-empty design makes it easy to release debris directly into the trash.

How do I remove the dust cup?

Press the release button on the top of the dust cup handle. Tilt the dust cup and lift it away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when it appears full. To reinsert the dust cup, install the bottom into the pod first, then press in the top until it clicks into place.

How do I empty the dust cup?
  1. Hold the dust cup over the trash and press the bottom door release button on the front of the dust cup. The bottom lid will drop open. 
  2. Tap gently to empty contents. 
  3. Close the lid, pressing it until it clicks into place.
  4. If needed, turn the dust cup upside down over the trash and press the top door release button. 
  5. Tap gently to remove contents and wipe the interior of the dust cup clean with a soft cloth.
How often should I empty the dust cup?

For optimal performance, empty the dust cup before debris reaches the max fill line.

How do I adjust the suction on my vacuum?

The Suction Control slider located on the top of the handle allows you to adjust the suction. You can choose the optimal suction level for both bare floors and carpets. Slide to MIN to reduce suction and increase maneuverability on carpets. Slide to MAX to increase suction on bare floors.

How do I clear clogs from my vacuum?
  1. Turn off and unplug your vacuum. 
  2. Press the handle release button to remove the handle. 
  3. Press the wand release button to remove the wand.
  4. Press the hose release tabs where the hose connects to the body of the vacuum to remove the hose. 
  5. Remove the dust cup. 
  6. Remove the cover from the bottom of the floor nozzle.
  7. Check all openings for clogs, using a flashlight to help find obstructions. 
  8. Make sure to reassemble the vacuum properly before turning it back on.
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