This article contains the FAQs for the AZ1000 Series Shark® APEX® Upright Vacuum. This supports the following product SKUs AZ1000, AZ1002, AZ1003, AZ1000W, AZ1002BRN, AZ1003BRN and AZ1000C.

What is the Shark APEX DuoClean with Zero-M Powered Lift-Away ?

Shark APEX combines DuoClean, Zero-M, and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

What is Shark APEX Advanced Anti-Allergen Complete Seal Technology?

If your vacuum is an unsealed HEPA vacuum, dirt and allergens you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Advanced Anti-Allergen Complete Seal Technology incorporated into the HEPA filter, the vacuum emits 10x fewer particles than HEPA standards require.* *Based on ASTM F1977 of particles 0.3 microns and larger.

Why is the Shark APEX DuoClean with Zero-M Powered Lift-Away different than traditional vacuums?

Shark APEX delivers Shark's ultimate cleaning experience in a full-sized upright. Equipped with DuoClean technology, it grabs large particles, pulls in piles, and directly engages hard floors for a beautiful, polished look. Powered Lift-Away gives you the ability to clean under furniture and above-floor areas with the push of a button. Zero-M technology provides strong Shark suction and uncompromising cleaning performance, actively removing hair wrap- long hair, short hair, and pet hair-from the brushroll. The LED lights on the handle and floor nozzle provide visibility in dark spaces, allowing for a thorough clean. With Advanced Anti-Allergen Complete Seal, dust and allergens are trapped inside the vacuum and not emitted back into the air you breathe.

What is Powered Lift-Away?

Powered Lift-Away extends the reach of the powered cleaning head to get all the way in, around, behind, and under every tough-to-reach area of your home. Imagine deep cleaning your entire house without ever moving a single piece of furniture.

How do I find the model number of my Shark APEX DuoClean with Zero-M Powered Lift-Away

The model number is displayed on the product's rating label, which can be found on the back of the unit.

What is Zero-M Technology? What does Zero-M mean?

Zero-M technology is an innovation to the main brushroll in the cleaner head that actively removes hair wrap as you clean. It is meant for all types of hair, long, short, and pet hair. The unique bristle guad and comb separates hair from the brushroll and sucks it into the dust cup.

How do you maintain the Zero-M cleaner head?

If you see any hair wrapped around the brushroll, extending cleaning time will assist Zero-M technology in removing it for you. We recommend extending cleaning time using the Low Carpet mode on bare-floor surfaces to allow hair to make it's way to the dust cup. If some fibers or string remain wrapped around the brushroll continued use, carefully cut debris with scisscors and remove from brushroll. Check for any foreign objects in the cleaner head and remove if needed.

What if I see hair wrapped around my brushroll?

If you see any hair wrapped around the brushroll, extending cleaning time will assist Zero-M technology in removing it for you. We recommend extending cleaning time using the Low Carpet mode on bare-floor surfaces to allow hair to make it's way to the dust cup.

Where can I purchase additional accessories or replacement parts?

You can purchase replacement parts and other accessories on sharkaccessories.com or through Customer Care at 877-581-7375.

Will the lights burn out?

The LED lights in the nozzle should not burn out.

Can I turn the headlights off?

The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning even more efficient. Headlights will illuminate whenever the power is on and are designed to last the life of the vacuum.

What is the total cord length?

The cord is 30 feet long.

What is the weight of the vacuum?

The vacuum weighs approximately 16 lbs.

What are the dimensions of the vacuum?

The vacuum is 12 inches long, 11.2 inches wide, and 46 inches tall.

What is the vacuum made of?

The Shark APEX DuoClean with Zero-M Powered Lift-Away is produced with a combination of durable plastics, like ABS and PP, along with some metal and rubber components.

How do I begin cleaning floors?

The Shark APEX DuoClean with Zero-M Powered Lift-Away has three powerful settings for cleaning. - For bare floors and accessories: Press the power button on the vacuum pod to turn on suction, then slide the surface selector to "hard floor." Tilt the handle back while you gently step on the floor nozzle. Note that the brushrolls will spin slowly in this mode. - For low-pile carpets: Press the power button on the vacuum to turn on the suction. Slide the surface selector to "carpet/low pile". While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning. - For thick carpets and area rugs: Press the power button on the vacuum to turn on the suction. Slide the surface selector to "thick carpet/area rug". While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.

What color does the Shark APEX DuoClean with Zero-M Powered Lift-Away come in?

The Shark APEX DuoClean with Zero-M Powered Lift-Away comes in Espresso.

Where is the product manufactured?

The Shark APEX DuoClean with Zero-M Powered Lift-Away is manufactured by our high-quality vacuum manufacturing partners in China.

How do I turn the vacuum off?

To turn the vacuum off, press the power button on the handle. The next time you turn the vacuum on, it will start in the mode in which you left it.

How do I remove the handle to clean above floors?

Press the handle release button on the back of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Add the desired accessory and begin cleaning.

How do I remove the handle with extension wand to clean above floors?

First, remove the cord from the cord clip, then press the wand release button located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.

How do I detach the canister for portable cleaning?

Powered Lift-Away cleaning mode allows you to vacuum anywhere. To convert from upright to Lift-Away mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away and wand release buttons on the top of the canister. This will unlock the handle with wand and detach the pod from the floor nozzle. These buttons can be pushed at the same time for quick release or separately if you want to release just the canister or just the cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle. Grab the top handle with your other hand. You are now ready to clean stairs, your car, and other hard-to-reach areas. You can attach the cord to the cord hook just below the handle to keep it of your way while vacuuming.

How often should I clean the filters?

Clean filters with just water regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles. - Pre-motor foam & felt filters: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months. - Post-motor filter: Under normal usage, rinse and air-dry once every 12 months or as needed.

How do I wash the pre-motor filters?

Make sure the unit is unplugged. Remove the dust cup and pull the foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.

How do I clean the post-motor HEPA filters?

Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door closed until it clicks into place.

How do I know when my filters need to be cleaned?

Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.

How do I open the brushroll garage and clean the main brushroll?

Make sure the unit is unplugged.  To open the brushroll garage, simultaneously slide both buttons up on the nozzle. The brushroll door will pop open. To remove any string, or debris that may be wrapped around the brushroll, use scissors to cut along the groove. Close the brushroll garage completely, pressing firmly on either side until it clicks.

How do I remove and maintain the soft roller?

The soft brushroll pull tab is located on the right side of the nozzle and be accessed only once the garage door is off. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushroll in the dishwasher or washing machine.

What is the maximum dirt capacity of the dust cup container?

The dust cup holds 1.5 dry quarts to the "max fill" line. It has an easy, bottom-empty design for quick removal of debris.

How do I remove the dust cup?

Press the dust cup release button on the rear of the pod and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How do I empty the dust cup?

Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.

How often do I empty the dust cup?

For optimal performance, empty the dust cup when debris reaches the "max fill" line.

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