This article contains the FAQs for the RV1000AE/AV1000AE/UR1005AE Series Shark IQ Robot Vacuum with Self-Empty Base. This supports the following product SKUs AV1002AE, AV1010AE, RV1000AE, UR1005AE, AV1000AE and AV1010AE.

Why is my robot behaving strangely while docking?

When it enters docking mode, the robot will not proceed directly back to the dock. It will continue to clean while navigating back to the dock. It may take up to 30 minutes to finish docking. If you require additional assistance, please contact robot support at 855-519-6782.

Why does my robot return to the dock every 30 minutes?

When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app:

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Evacuate & Resume feature to the off position.

If you require additional assistance, please contact robot support at 855-519-6782.

Why is there still debris in my robot's dust bin after it has emptied into the base?

Depending on your home environment, your Self-Empty Base may fill up quickly. During the first few weeks of cleaning, keep an eye on the fill window on your Self-Empty Base to gauge how fast the dust bin is filling up. If the base dust bin is overfilled, then the dust bin on your robot may not empty properly. To maintain optimal performance, follow these steps:

  1. Check the robot's dust bin. Empty and clear any debris that may remain.
  2. Remove the dust bin from the base and empty it.
  3. Clear any debris or hair that is stuck in the dust bin or stuck to the lint screen.
  4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot. 
  5. Regularly maintain all filters in the Self-Empty Base.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I turn off or quiet the voice on my robot?

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Select notification volume. You can lower or raise the volume. Or, to completely turn it off, turn the volume to "0".

If you require additional assistance, please contact robot support at 855-519-6782.

Why isn't my robot cleaning the room I selected?

Your robot may have detected low lighting. When there is not enough light for the robot to navigate, it will attempt to clean the whole home. Make sure there are no closed doors or obstructions preventing the robot from reaching the desired room. Make sure you are using the latest version of the SharkClean app. At the beginning of a room select mission, the robot will clean the area in front of the dock to orient itself. If your robot has an error code, resolve the issue and return the robot to within 6 inches of its last location and press the Clean button to continue the Room Select mission. Make sure the robot starts its Room Select mission from the dock. If you have recently moved your dock, the robot must create a new map of your floors. If you require additional assistance, please contact robot support at 855-519-6782.

When should I empty the dust bin on the base?

Empty the dust bin whenever dust and debris fill the window on the front. NOTE: The dust bin is designed to hold up to 15 days" worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed. 

Do I need to buy bags for the Self-Empty Base?

No, the Self-Empty Base is bagless. The dust bin can hold up to 30 days' worth of debris before it needs to be emptied. NOTE: The dust bin is designed to hold up to 30 days' worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed. If you require additional assistance, please contact Robot support at 855-519-6782.

Why is there still hair wrapped around the self-cleaning brushroll?

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. Follow the instructions below to clean your brushroll. If you require additional assistance, please contact robot support at 855-519-6782.

How do I view the cleaning report?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. From the home screen, select "History".
  4. Your history will show you cleaning reports from the last 30 days.
How can I see where my robot has cleaned?
  1. Open the SharkClean app (note: if your robot was not paired to the app, you will not be able to see the history).
  2. Log in with your username and password.
  3. Open the menu in the top left corner of the screen, select History. 
  4. The history screen will display your robot's cleaning coverage for the last 30 days.
  5. Tap the desired day to view the cleaning details. Note: If you run the robot multiple times in a day, the app will only generate the cleaning details for the most recent run.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I control my robot remotely through the app?
  1. Open the SharkClean app (If this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3). 
  2. Log in with your username and password.
  3. Select the robot you wish to clean with.
  4. Press the Clean button. You can also set Schedules for your robot in the app, by selecting "Schedule" from your home screen and selecting the days/times you would like your robot to clean.
How do I add a robot to my app?
  1. Download and open the SharkClean app. (If this is your first time using the app, you will be prompted to create an account)
  2. Follow on screen prompts to confirm your account and connect your robot to the app.

To add an additional robot to your app:

  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select Add a Robot and follow the instructions on screen.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I switch to a different robot in the app?

If you have more than one Shark robot connected to your app, you can switch between robots as desired.

  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots.
  4. Select the robot you would like to use.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I delete a robot from the app?
  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. Select the menu from the top left corner of the home screen.
  4. Click on Settings.
  5. Under Robots, select the robot you would like to delete.
  6. Select Delete Robot.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I edit a map?

To edit rooms on the map:

  1. Open the SharkClean app.
  2. Log in with your username and password. 
  3. On the home screen of your app, select Map.
  4. Select Edit Map to edit your rooms or adjust the orientation of your map.
  5. In the edit menu, choose 'Rooms' and press the name of the room to change the room's name, size or position.
  6. Or select 'Rotation' to rotate to entire map in 90-degree increments.
  7. When finished, save your map and select done.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I delete a map?

NOTE: If you delete your map you will not be able clean specific rooms.

  1. Select Settings from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select Map Data.
  4. Select Delete Map Data.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I select specific rooms to clean?

Use the SharkClean app. From the home screen of the app, select Clean. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean immediately, then select Start Cleaning to clean.

Or:

Use the voice command through Amazon Alexa or Google Home to clean 1 room. - "Alexa, tell Shark to clean the (name of the room)." - "Ok Google, tell Shark to clean the (name of the room)."

If you require additional assistance, please contact robot support at 855-519-6782.

How do I define and name rooms?
  1. You will receive a notification on the SharkClean app that your robot has completed its map of your home.
  2. Using the menu, select 'Map'
  3. Select 'Yes' when asked does the map created look like your home.
  4. Click the + button to add rooms and adjust room size by dragging the square to the desired size. Select from the pre-existing list of room names or use the custom name option to add your own. 

NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under.

If you require additional assistance, please contact robot support at 855-519-6782.

Why can't I find the SharkClean app in the app store?

Try searching "sharkclean" (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices. If you require additional assistance, please contact robot support at 855-519-6782.

What do I do if I forget the password to my Shark Clean account?

When you first open the app, select the option to sign in. Then select the "Forgot password" option. Enter your email to begin password recovery.

How much debris does the robot dust bin hold?

The RV1000 Dust Cup holds approximately .6 quarts of dust.

The RV1000AE Dust Cup holds approximately .17 quarts of dust.

How much does the robot weigh?

The RV1000 weighs 5.7 lbs.

The RV1000AE weighs 5.87 lbs.

How much does the charging base/dock weigh?

The RV1000 Charging Dock weighs .58 lbs.

The RV1000AE Charging Base weighs 7.36 lbs.

How does Shark secure its products?

At SharkNinja, we work hard to keep your data secure. We take a security-by-design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved.

If you require additional assistance, please contact robot support at 855-519-6782.

How is data secured while connected to the cloud?

All Shark connected robots communicate with the Shark cloud service using end-to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unique identities, and those identities are validated when they connect to our cloud.

If you require additional assistance, please contact robot support at 855-519-6782.

How does SharkNinja keep the security features of its products up to date?

SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities.

If you require additional assistance, please contact robot support at 855-519-6782.

How do Shark connected robots receive secure software updates?

When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean mobile app. If you have your SharkClean mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update.

If you require additional assistance, please contact robot support at 855-519-6782.

Which Shark robots create home mapping data?

At this point, Shark IQ Robot customers benefit from a technology known as Visual Simultaneous Localization and Mapping (VSLAM) navigation and mapping.

If you require additional assistance, please contact robot support at 855-519-6782.

What data does the Shark IQ Robot currently capture?

The Shark IQ Robot captures room images for mapping and navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, the map is deleted locally from the robot. Some usage data, such as how long the Shark IQ Robot cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be retrieved by your mobile app. The Shark IQ Robot does not send images used for navigation to the Cloud or the mobile app. The map that the Shark IQ Robot creates during a cleaning job is sent to the Cloud so it can be retrieved by the SharkClean mobile app.

If you require additional assistance, please contact robot support at 855-519-6782.

What does the camera on Shark IQ Robot do? Does it record video?

The camera (along with the sensors on the Shark IQ Robot) is used to create a map of your room(s) in order to ensure complete coverage. It does not record video or images, nor will video or images be shared with SharkNinja or third parties. The images the Shark IQ Robot captures are translated in a simplified architectural cleaning map and then deleted by the robot.

If you require additional assistance, please contact robot support at 855-519-6782.

How does SharkNinja secure the map data?

Maps, along with other data collected by Shark connected robots, are protected consistent with industry standard security guidelines. In addition to encryption of the data and the connectivity, access to this data is strictly controlled and reviewed. SharkNinja has an authorization process in place to make sure the data is used for customer support and robot improvement efforts, for a better consumer experience.

If you require additional assistance, please contact robot support at 855-519-6782.

What other information does the Shark robot collect and send back to SharkNinja?

The Shark IQ Robot captures images for architectural cleaning mapping and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be retrieved by your SharkClean mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark IQ Robot map data is automatically sent to the secure cloud so it can be retrieved by and viewed on your SharkClean App.

If you require additional assistance, please contact robot support at 855-519-6782.

How does SharkNinja secure the SharkClean mobile app?

The SharkClean mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean mobile app from these platforms.

If you require additional assistance, please contact robot support at 855-519-6782.

What data is included in my SharkClean app account?

The data available once you log in to your account on the SharkClean mobile app includes information you"ve provided about yourself for account creation and product registration (i.e. email address, name, home address, IP and user account credentials; home cleaning map and sensor data). It also includes information about your device interactions and app usage.

If you require additional assistance, please contact robot support at 855-519-6782.

How does SharkNinja handle your data?

We handle data collected from your Shark connected robots and via the SharkClean mobile app as per our Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience.

If you require additional assistance, please contact robot support at 855-519-6782.

How does SharkNinja use data?

We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark IQ Robot uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our Privacy Policy.

If you require additional assistance, please contact robot support at 855-519-6782.

Does SharkNinja sell or share the data that it collects through its products?

SharkNinja does not sell our customers" data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.

If you require additional assistance, please contact robot support at 855-519-6782.

How can I object to data processing about me?

Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja"s processing of your personal information at any time. However, doing so may impact your use of SharkNinja"s Products and Services. See our Privacy Policy for more information.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I delete my SharkClean app account and data?

You can delete your SharkClean app account by contacting our Customer Service. Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our Privacy Policy.

Requesting to delete your SharkClean app account may result in the following:

  • You will no longer be able to use the SharkClean mobile app with your Wi-Fi connected Shark robots. The app requires a SharkNinja account for authentication and connecting to a connected robot.
  • Your Wi-Fi connected Shark robots will only have the ability to clean and return to the dock, which can only be activated by selecting physical buttons on the robot user interface.

If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I download and install the app?

For Apple:

  1. Tap on the App Store icon.
  2. Search the Apple App Store for "SharkClean"
  3. Tap on the SharkClean app.
  4. Tap Install on the next page. Your installation should begin.

For Android:

  1. Tap on the Play Store icon in the Play Store.
  2. Search for "SharkClean."
  3. Tap on the SharkClean app.
  4. Tap install on the Shark app page. Your installation should begin.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I use my robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

If you require additional assistance, please contact robot support at 855-519-6782.

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:

  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

To set up your robot with the Google Assistant on Android:

  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

If you require additional assistance, please contact robot support at 855-519-6782.

Which voice commands can be used with my robot?

Here are the voice commands you can use:

Amazon Alexa:

  • "Alexa, tell Shark to start cleaning."
  • "Alexa, tell Shark to pause my robot."
  • "Alexa, tell Shark to pause my bot."
  • "Alexa, tell Shark to send my robot to the dock."
  • "Alexa, tell Shark to send my bot to the dock."
  • "Alexa, tell Shark to send my robot to the base."
  • "Alexa, tell Shark to send my bot to the base."
  • "Alexa, tell Shark to find my robot."
  • "Alexa, tell Shark to clean the (name of the room)."

Google Assistant:

  • "OK Google, tell Shark to start cleaning."
  • "OK Google, tell Shark to pause my robot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to pause my bot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to send my bot to the dock."
  • "OK Google, tell Shark to send my robot to the base."
  • "OK Google, tell Shark to send my bot to the base."
  • "OK Google, tell Shark to find my robot."
  • "OK Google, tell Shark to clean the (name of the room)."

NOTE: You can replace "Shark" with your robot's name in all the above voice commands. If you require additional assistance, please contact robot support at 855-519-6782.

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same username and password.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I schedule a cleaning?

In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

If you require additional assistance, please contact robot support at 855-519-6782.

Why does my app look different?

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app.

If you require additional assistance, please contact robot support at 855-519-6782.

Which robot parts need regular cleaning and maintenance?

CAUTION: Turn OFF power before performing any maintenance. You should regularly maintain your robot in order to keep it operating at peak performance. Please refer to the recommendations in the table below.

If you require additional assistance, please contact robot support at 855-519-6782.

How do I remove hair or debris that is stuck in the front wheel?

CAUTION: Turn OFF power on robot and base before performing any maintenance. Clean as needed. To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use.

If you require additional assistance, please contact robot support at 855-519-6782.

Why is there still debris in my robot's dust bin after it has emptied into the base?

Depending on your home environment, your Self-Empty Base may fill up quickly. During the first few weeks of cleaning, keep an eye on the fill window on your Self-Empty Base to gauge how fast the dust bin is filling up. If the base dust bin is overfilled, then the dust bin on your robot may not empty properly.

To maintain optimal performance, follow these steps:

  1. Check the robot's dust bin. Empty and clear any debris that may remain.
  2. Remove the dust bin from the base and empty it.
  3. Clear any debris or hair that is stuck in the dust bin or stuck to the lint screen.
  4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot.
  5. Regularly maintain all filters in the Self-Empty Base.

If you require additional assistance, please contact robot support at 855-519-6782.

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