This article contains the FAQs for the RV2000WD / AV2000WD Series. This supports the following product SKUs AV2001WD, RV2000WD and AV2000WD.

How do I download and use the SharkClean app?

For Apple:
1. Tap on the App Store icon.
2. Search the Apple App Store for "SharkClean".
3. Tap on the SharkClean app.
4. Tap Install on the next page. Installation should begin.
For Android:
1. Tap on the Play Store icon in the Play Store.
2. Search for "SharkClean."
3. Tap on the SharkClean app.
4. Tap install on the Shark app page. Installation should begin.

How do I use my robot with Amazon Alexa?

1. Open the Amazon Alexa app, go to the menu, and select Skills.
Or go to the Alexa Skills store on the Amazon website.
2. Search for "Shark Skill".
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:
1. Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Try it".
4. Allow Google to link to your SharkClean account.
5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app.
6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
To set up your robot with the Google Assistant on Android:
1. Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Link".
4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

What voice commands can I use with my robot?

Here are the voice commands you can use with your Shark Robot: Amazon Alexa:
"Alexa, tell Shark to start cleaning."

"Alexa, tell Shark to pause my robot."

  • "Alexa, tell Shark to pause my bot." "Alexa, tell Shark to send my robot to the dock." "Alexa, tell Shark to send my bot to the dock." "Alexa, tell Shark to find my robot."
    Google Assistant:
    "OK Google, tell Shark to start cleaning."
  • "OK Google, tell Shark to pause my robot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to pause my bot."
  • "OK Google, tell Shark to send my robot to the dock."
  • "OK Google, tell Shark to send my bot to the dock." "OK Google, tell Shark to find my robot."
How do I clean the sensors and charging pads?

Clean as needed. Gently dust off the cliff sensors and charging pads on the bottom of the dock with a clean, dry cloth.

How do I clean the filter and how often should I clean it?

Before performing any maintenance, turn off your robot's power switch. We recommend cleaning the filter every week and replacing it every 12 months. You can purchase a replacement filter from sharkaccessories.com.
1. Remove the dust bin from the back of your robot. Press the dust bin release button and slide out the bin.
2. Pull the filter out of the back of the dust bin, using the tabs on the filter.
3. Tap the filter to remove debris.
4. Rinse the filter with water only. Do not use soap, detergent, or brushes, as they may damage the material. Allow the filter to air-dry completely for 24 hours before reinstalling it.
5. Reinsert the filter into the dust bin.

How do I empty the dust bin and how often should I empty it?

Empty the dust bin after each use:
1. To remove the dust bin from the back of your robot, press the release button and slide out the bin.
2. Hold the dust bin over a trash receptacle.
3. Press and hold the release button again and lift open the dust bin lid.
4. Empty debris into the trash.
5. Clean the area between the filter and the plastic shield.
6. To wash the dust bin, first remove the filter. Rinse the dust bin with water only and allow it to air-dry before reinstalling.

How do I clean the brushroll and how often should I clean it?

We recommend cleaning the brushroll weekly and replacing it every 6-12 months for optimal performance. Before performing any maintenance, turn off your robot's power switch located on the side of the robot.
1. To access the brushroll, push up on the tabs on the brushroll access door on the bottom of your robot, then lift off the door.
2. Remove the brushroll, and clean off any hair or debris buildup.
3. To reinstall the brushroll, insert the flat end first, then the protruding end, pressing until it securely clicks into place.
4. Close the brushroll access door and press down until it clicks into place.

How do I clean and replace the side brushes?

The side brushes need regular cleaning. Before performing any maintenance, turn off your robot's power switch. Wipe debris, dust, and hair off the side brushes with a damp cloth. Replace side brushes when they are visibly worn. To remove a side brush, pull it off the peg. To install a new brush, align the hole in the center of the brush over the peg and press it down until it clicks into place.

How do I prep my home for cleaning?

1. Open interior doors in rooms you want your robot to clean.
2. Remove obstacles such as cords and other small items that are less than 2.8 inches tall.
3. When mopping with Carpet Detection activated, you may need to move carpets and rugs if they are blocking your robot from accessing another room.

What do the lights on my robot mean?

Charge Indicator Lights: The charge indicator lights on your robot show how much battery power remains.
- Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
- Both LEDs are solid white: Your robot is fully charged and ready to clean.
- 1 LED is solid white: Your robot is partially charged.
- 1 LED is solid red: Your robot's battery is getting low and needs recharging. your robot will return to the dock and begin charging.
- 1 LED is flashing red: There is not enough charge for your robot to return to its dock. Manually place your robot on the charging dock. When your robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of your robot on the dock, wait 5 seconds between adjustments.
- No lights: Your robot is off or completely out of charge. Follow the steps above to manually place your robot on the charging dock. Wi-Fi Indicator:
- Solid White: Your robot is successfully connected to your home Wi-Fi.
- Solid Red & Alert/Error flashing red: Not connected. SSID Cannot be found.
- Flashing red: Wi-Fi connection lost.
- Flashing red + Alert/error solid red: wrong Wi-Fi password.
- Flash red + Alert/error flash red: wrong username or password for the SharkClean account.
- Flashing White: Your robot is in setup/pairing mode.
- No light: Not set up yet. Error Indicator:
- See error chart below for a full list of error codes.

Can my robot clean at night, in the dark?

Yes. Shark AI Laser Vision is not dependent on ambient lighting and can navigate your home at night or in low lighting conditions.

Will my robot fall downstairs?

Your robot's cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 16 inches from any steps or must extend over the edge of the stairs.

How do I send my robot back to its dock?

Press the Dock button on your robot or in the app and your robot will immediately start searching for the dock.
NOTE: Do not pick up your robot if it is running. Only manually place your robot on the dock if it has low charge or no charge (one flashing red battery indicator or no indicator lights).

How long will my robot clean before needing to recharge, and how long does it take to charge?

A typical cleaning cycle lasts about an hour. (This varies depending on the power and cleaning mode you are using and the floor type of your home). Your robot will take about six hours to fully charge from an empty battery.

How do I keep my robot from getting stuck in tight spaces, under furniture or on rug corners?

You can create no-go zones in the app to block off problem areas. You can also purchase BotBoundary strips to physically block off furniture.

How do I keep my robot from picking up or damaging cords or cables?

Before your robot's next cleaning run, remove any cords or cables from the floor. If cords can't be moved, block them off by creating a no-go zone in the app, or use BotBoundary strips, available on sharkclean.com

In mop mode, will my robot vacuum and mop at the same time?

Yes, when it's in in VACMOP mode, your robot will vacuum while it mops your hard floors. The robot goes into VACMOP mode when the fluid reservoir is filled and properly installed. If the reservoir is not installed, the robot will vacuum, but it won't mop. If the reservoir is empty when it is installed, your robot will give an error message stating the reservoir must be filled before it is able to clean.

Which chemical solution can my robot use to mop the floor?

Use Shark VACMOP surface cleaners for the best and safest clean for your floors.

How do I know if the fluid reservoir is attached properly, and my robot is ready to mop?

When the reservoir is properly attached, the water droplet icon on your robot will illuminate in white. Make sure the fluid reservoir is filled and fully inserted into your robot and that both latches click completely into place.

What is UltraClean Mode™?

UltraClean Mode™ allows your robot to perform targeted cleaning missions around your home in areas that need a deeper clean. In this mode, your robot will go over areas of your home multiple times, in a multi-directional pattern, for a more concentrated clean than in normal mode. Use UltraClean Mode™ in Room Select, High-Traffic Zones, or Spot Clean.
To enable UltraClean Mode™:

1. Open your SharkClean™ app.
2. Select the area you want cleaned—a room, a zone, or a spot.
3. Click "ULTRACLEAN" and your robot will begin.

What is Extended Clean?

When finished cleaning your home, your robot may have battery power remaining. Extended Clean uses this extra battery power so your robot can continue cleaning.
1. To activate Extended Clean, select the menu in the top left corner of your home screen.
2. Go to Settings.
3. Select your robot.
4. Toggle the Extended Clean feature to the "ON" position.

How does Extended Clean work with Recharge and Resume?

When Extended Clean and Recharge and Resume are both enabled, Extended Clean will commence only if battery power remains after the robot resumes and completes the cleaning task.

Powered by Zendesk