RV2100 / RV2100S / RV2100AE Series Shark® Navigator® Robot Vacuum + Self-Empty Base - FAQs

For Apple:

1. Tap on the App Store icon -  Click here

2. Search the Apple App Store for "SharkClean®".

3. Tap on theSharkClean® app.

4. Tap Install on the next page. Installation should begin.

For Android:

1. Tap on the Play Store icon in the Play Store - Click here 

2. Search for "SharkClean®."

3. Tap on the SharkClean® app.

4. Tap install on the Shark app page. Installation should begin.

Shark® is constantly innovating and will release new versions of SharkClean® app to optimize robot cleaning performance and provide new features. To ensure you are on the latest version, please search for the SharkClean® app in the App Store (for Apple) or the Google Play store (for Android). Check periodically for updates and install them when available.

1. Open the Amazon Alexa app, go to the menu, and select Skills. Or go to the Alexa Skills store on the Amazon website.

2. Search for "Shark Skill".

3. Select the Shark Skill to open the detail page, then select the Enable Skill option.

4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

To set up your robot with the Google Assistant on an Apple device:

1. Download the Google Assistant. Open it, and sign in.

2. Click the "Explore" icon.

3. Search for the "Shark" action and select "Try it".

4. Allow Google to link to your SharkClean® account.

5. Sign in to your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app.

6. Click Authorize to link your SharkClean® account to the Google Assistant. This allows the Google Assistant to work with your Shark robot. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

To set up your robot with the Google Assistant on Android:

1. Download the Google Assistant. Open it, and sign in.

2. Click the "Explore" icon.

3. Search for the "Shark" action and select "Link".

4. Sign into your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

For further assistance, visit our Smart Home Troubleshooting Guide here.

Here are the voice commands you can use with your Shark Robot: 

Amazon Alexa:

"Alexa, tell Shark to start cleaning."

"Alexa, tell Shark to pause my robot."

"Alexa, tell Shark to send my robot to the base."

"Alexa, tell Shark to find my robot."

Google Assistant:

"OK Google, tell Shark to start cleaning."

"OK Google, tell Shark to pause my robot."

"OK Google, tell Shark to send my robot to the base."

"OK Google, tell Shark to find my robot."

With Recharge & Resume, the robot will return to the base, recharge, and can pick up where it left off. With Recharge & Resume activated, if your robot runs low on power when it still has area left to clean, it will head back to the base to recharge. When docked on the base, the robot will recharge until the battery reaches 100%, and then can resume cleaning. Recharge & Resume is automatically enabled if your home is larger than 900 square feet. Recharge & Resume can be turned on or off from the Settings section in the app.

To disable Recharge & Resume, go into Settings in the app, select your robot's name, then select Recharge & Resume.

This feature is only available on models with a self-empty base. Evacuate & Resume enables your robot to return to its base to evacuate its dust bin while performing a cleaning mission, then resume cleaning automatically after. If this setting is not enabled, the robot will conclude its mission once its dust bin is full.

To disable Evacuate & Resume, go into Settings in the app, select your robot's name, then select Evacuate & Resume.

Yes. In order to control your robot on multiple devices, you will need to log in to the SharkClean® app on each device. Make sure to use the same username and password on each device. 

When connected to the app, once your robot begins its cleaning mission, you can adjust the cleaning power to meet your needs. You can save your preferences and adjust them in the robot settings at any time. 

Max Mode: Better pickup, but will drain the battery faster.

Normal Mode: Balance of pickup and coverage area.          

Eco Mode: Your robot will cover more area and save battery power, but suction will be reduced.

You can clean specific rooms only if your robot has already created a map of your home, and you've added rooms to the map.  

From the home screen of the SharkClean® app, select the Rooms tab. Next, select the rooms on the map you would like your robot to clean, and tap the CLEAN button. 

To schedule a cleaning in the app, select Schedule from the home screen or from the menu in the top left corner. Here you can select specific days and times when you would like your robot to clean. You may return to this screen at any time to change your settings or to turn off the scheduling feature.

1. Open the SharkClean® app (Note: if your robot was not paired to the app, you will not be able to see the history).
2. Open the menu in the top left corner of the screen, select History.
3. The history screen will display your robot's cleaning coverage for the last 30 days.                                                                                                       
4. Tap the desired day to view the cleaning details.                                                                                                                                                                                                                                       

Note: If you run the robot multiple times in a day, the app will only generate the cleaning details for the most recent run.                                                                                                                                                                                                                     

You can use the SharkClean® app to adjust the volume level of your robot's audio notifications:

1. Open the SharkClean® app. (Note: if your robot is not paired to the app, you will not be able to adjust the volume).
2. Navigate to the main menu and open the settings section.
3. Select the robot whose volume level you would like to adjust.
4. Navigate to "Robot Notification Volume", and adjust accordingly. Sliding the bar all the way to the left will silence the robot.

1. Open interior doors to the rooms you want your robot to clean.
2. Remove obstacles such as cords and other small items that are less than 4.5 inches tall.
3. Add no-go zones to block off areas that you do not want your robot enter.

To clean efficiently, your robot needs to learn the layout of your home. During its first run, called the Explore Run, your robot will create a map of your home.

To start an Explore Run, make sure the robot is paired with the app, then follow the instructions on the app. Note that the app is set to automatically start an Explore Run after the robot is paired.

The Explore Run takes about 20 to 30 minutes to complete, based on the size of your home. When the Explore Run is complete, your robot will return to the dock and the app will display a map of your home. If the map accurately represents the layout of your home, select Approve to save the map.  

If you are not connected to the app, your robot will create a persistent map of your home on its own. You can edit and refine this map in the SharkClean® app.

You can create no-go zones in the SharkClean® app to block off problem areas. For best accuracy, no-go zones should be no smaller than 3 feet by 3 feet. Do not create no-go zones in front of the base, as it can interfere with the robot's ability to dock properly. 

You can add, edit, and delete no-go zones in the Map section of the app.

For the best cleaning performance, you should delete the robot's map in the app and send the robot on another Explore Run to create a more accurate map.

No, only one floor map can be generated and saved at a time. 

Your robot's cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches from any stairs or steps. Creating a no-go zone with the app will help establish parameters for your robot. To keep your robot performing optimally, clean the sensors regularly. 

Yes. Your Shark robot is not dependent on ambient lighting and your robot can navigate around your home at night or in low lighting conditions.

Your robot can send audio notifications to assist you with troubleshooting and cleaning status. If you would like to turn off the voice feature, you can do so in the app.

1. Go to the menu in the top left corner of the home screen on the SharkClean app.
2. Select Settings.
3. Select your robot.
4. Select Notification Volume. You can lower or raise the volume, or completely turn it off by setting the volume level to 0.

1. Make sure the base has power. The LED light on the base will turn green when the base is properly connected to power.
2. Place the robot on the base ramp with the Shark logo facing upside-down, then slide the robot up onto the base. Sliding it up the ramp helps to ensure that the two metal charging contacts on the back side of the robot are touching the two metal contacts on the base. When the robot is placed correctly, the base indicator light will turn blue, and the robot will begin to charge.
3. It can take up to four hours for your robot to fully charge from 0% to 100%. 

NOTE: Wait 5 seconds (or longer if the battery is depleted) to readjust the position of the robot on the base, as it may take time for the robot to indicate it is charging. If your robot is still not charging, use a clean, dry cloth to wipe off the sensors and the charging contacts on the back of the robot and the base, then try again.

A typical cleaning cycle lasts about an hour. (This time may vary, depending on the cleaning mode you are using and the floor type of your home.) It may take up to six hours for your robot to fully charge from an empty battery. 

With Recharge & Resume, the robot will return to the base, recharge, and can pick up where it left off. When docked on the base, the robot recharges until the battery reaches 100%, and then can resume the cleaning mission. This feature is enabled by default, but can be turned off in settings. 

Press the DOCK button on the robot to send it back to the base.

If the location of the base is saved on the map in the SharkClean app, you can also press the Dock button in the app to send your robot to the base.

NOTE: Do not pick up your robot when it is running. If you need to pick up your robot, first make sure to turn off the power by pressing and holding the DOCK button for 5 to 7 seconds. If the robot has low battery charge or no charge, manually place your robot on the base ramp with the Shark logo upside down, then slide it up onto the base.

In an effort for SharkNinja to become a more sustainable company, we have moved away from printed Owner's Guides. But you can download a printable PDF version of the Owner's Guide for your robot here

The LED indicator lights can communicate the robot's status, including error messages. Please reference the Owner's Guide here for the full details.

You can also refer to the Troubleshooting guide under Error Notification to learn more by going here

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. Continue to run the robot to give the brushroll time to automatically clean itself. If some hair wrap or debris remains after continued cleaning, carefully remove it from the brushroll.

Before performing any maintenance on your robot, turn off the power by moving the robot off its base and holding down the DOCK button for 5 to 7 seconds. 

To remove the filter, pull it out of the dust bin by the tabs. Lightly tap the filter against the inside of a trash can to knock off debris. DO NOT use water or soap to clean this filter, as it may cause damage. 

We recommend cleaning the filter every two months and replacing it every 6 to 12 months. You can purchase replacement filters from sharkaccessories.com.

Before performing any maintenance on the base, power it off by unplugging it from the power source. 

To remove the post-motor filter from the base, press the button at the top of the filter door, then tilt the door and lift it off. 

Remove the foam filter from the base. If your model includes a HEPA filter, pull the tab down to remove the post-motor filter from the base.

Tap the filter clean over the trash. To reinstall the post-motor filter, insert it into the base, then replace the filter door. 

We recommend cleaning the filter every two months and replacing it every 6 to 12 months. 

You can purchase replacement filters from sharkaccessories.com.

To ensure optimal performance, we recommend cleaning the brushroll whenever hair or debris is visible. We also recommend replacing it every 6 to 12 months and when visibly worn. 

Before performing any maintenance on your robot, turn off the power by moving the robot off its base and holding down the DOCK button for 5 to 7 seconds. 

1. Remove the robot dust bin.
2. Turn the robot over and take off the plastic brushroll cover. To remove the cover, press the two tabs and pull upward.
3. Lift the brushroll out of its compartment and clear all hair and debris from the brushroll and the compartment. Make sure to clear debris from both ends of the compartment, where the brushroll attaches.
4. Remove any hair, fibers, or debris that is wrapped around the brushroll.
5. Remove the endcaps of the brushroll. Clear all hair and debris from around and underneath the brushroll endcap, ensuring it rotates freely.
6. Replace the brushroll. Fit the square hole on the end of the brushroll over the square peg in the compartment.
7. Replace the brushroll cover. Press down on it until it clicks into place.

You can purchase a replacement brushroll from sharkaccessories.com.

The side brushes need regular cleaning. Replace side brushes when they are visibly worn. 

Before performing any maintenance on your robot, turn off the power by moving the robot off its base and holding down the DOCK button for 5 to 7 seconds. 

1. To remove a side brush, turn the robot over, grip the rubber at the base of the brush bristles, and lift the brush off its post. Remove all hair and debris from the brush.
2. Before reattaching the side brush, remove any hair or debris from the brush post.
3. Align the square hole in the side brush with the square post on the bottom of the robot and press the brush down until it clicks into place. Spin the brush to ensure that it is rotating freely and not jammed.

You can purchase replacement side brushes from sharkaccessories.com.

CLEAN SENSORS AND CHARGING CONTACTS AS NEEDED.

For best results, clean the sensors and charging contacts regularly. Sensors may work less effectively when they are dirty. 

Before performing any maintenance on your robot, turn off the power by moving the robot off its base and holding down the DOCK button for 5 to 7 seconds. 

Use a dry cloth to gently dust off the sensors and contacts on the bottom of the robot and on the Self-Empty Base. Wipe the robot's bumper clean and use a cotton swab to clean the LiDAR sensor. 

For optimal navigation performance, clean the LiDAR sensor every 30 days or as needed.  

1. Check the navigation sensor on the front bumper of the robot and remove any hair or debris.
2. For a more complete clean, place the robot on a level surface and turn off the power.
3. Use a cotton swab or dry cloth to blow away any dirt or debris from the gap around the rotating LiDAR sensor.

Before performing any maintenance on your robot, turn off the power by moving the robot off its base and holding down the DOCK button for 5 to 7 seconds. 

Clean the front wheel housing periodically. 

To clean the housing:

1. Rotate the front wheel while lightly brushing away dirt and debris. Clean all dirt and debris off the wheel and the housing around it.
2. Periodically clean the drive wheels and the housing around them. To clean, rotate each drive wheel while dusting it.

NOTE: Brush not included.