Maintenance & Most Common Inquiries - Cordless Vacuums

How to Maintain Your Cordless Vacuum • Remove the handheld from the unit. • Open the dust cup, empty into the trash if required and then remove the filters. • Rinse the filters with water only and allow them to dry for 24 – 48 hours before inserting into the handheld. • Remove debris and hair from the brushroll. • If your unit has dirt or floor detect sensors, use a clean dry cloth to wipe them down free from debris.					How to Maintain your Cordless Auto-Empty Base • Remove dust bin and empty it. • To access the Auto-Empty Exhaust Foam Filter, remove the dust bin. • Before removing the Exhaust Foam Filter, vacuum off any fine debris from the surface. • Lift the Exhaust Foam Filter out of the dock, then rinse it with water only (do not use soap). • Allow the filter to air-dry completely before reinstalling it.

Most Common Inquires

If the steps below do not resolve your issue, search above with your model number found on your unit for specific troubleshooting or contact support for more assistance.

Low or No Suction
• Turn off the vacuum, empty the dust cup and tap clean any filters over a garbage bin.
• Rinse the filters with water only and allow them to dry for 24 – 48 hours before inserting into the handheld.
• Check the vacuum’s wand, dust cup, handle, and floor nozzle for any clogs or stuck debris.

Vacuum has a Short Run Time
• Empty the dust cup and remove any debris stuck inside.
• Remove filters and tap them on the side of a garbage bin to remove excess debris.
• Remove the handheld from the wand and check down the wand for any clogs. If you find a clog please remove it.
• Let the battery charge for 6 hours.

Pro Tip: Ensure to use your cordless vacuum in the most efficient mode such as Eco mode. This will extend your vacuums' runtime.