EX300 Series Shark® CarpetXpert™ HairPro® Pet with StainStriker™ - FAQs

First, fill the CarpetXpert Tank (bigger top tank) with water that is warm, not hot, to the water fill line, and then add the Shark Deep Clean Pet solution to the concentrate fill line. Make sure you do not exceed the concentrate fill line and that you screw on the cap tightly. Then fill your Shark StainStriker tank (smaller blue tank) with Shark OXY Multiplier solution to the max fill line and make sure you screw on the cap tightly. Do not put water into the StainStriker tank. Do not use any chemicals other than Deep Clean Pet and OXY Multiplier even if they are also Shark Cleaners to avoid things like foaming. If you exceed the max fill lines on either tank, first mix the solution and then remove some of the solution so that you are at the max fill line. 

Carpet cleaners are designed to move slower than a traditional vacuum. For best results, push and pull CarpetXpert at intervals of a few feet in a slower pace than you would a vacuum. Moving too slowly will oversaturate carpets. Be sure to not stay in place while the unit is reclined in "Deep Clean Mode". If you see any hair/fur redepositing onto the carpet, move forward slowly back over the remaining hair to pick it back up. 

The CarpetXpert dispenses solution as it goes forwards, and suctions it back up when going backwards. Make sure to go forward and backward in the exact same strip of carpet to ensure you are sucking the solution back up. We recommend going back and forth no more than 3 times on 1 strip of carpet, and then repeating on another strip of carpet until desired area is clean. Carpet cleaners are designed to move slower than a traditional vacuum. For best results, push and pull CarpetXpert at intervals of a few feet in a slower pace than you would a vacuum. Be sure to not stay in place while the unit is reclined in "Deep Clean Mode".

The CarpetXpert dispenses solution as it goes forwards, and suctions it back up when going backwards. To help prevent oversaturated carpets, make sure to go forward and backward in the exact same strip of carpet to ensure you are sucking the solution back up. Moving too slowly will oversaturate carpets. Be sure to not stay in place while the unit is reclined in "Deep Clean Mode". If carpets are still wet, switch the unit into "Dry Only Mode" using the Mode Select button located above the power button. 

Power off unit. Unplug unit. Use thin hard object (eg screwdriver) to press the release button while pulling up the wand out of the body. The hole is located on the rear side just below the carry handle in the middle of the vents.

Check manufacturer’s tag prior to cleaning area rugs for any specific cleaning guidelines. We do not recommend deep cleaning delicate rugs (including cotton, wool, silk, antique, natural hide or leather, or area rugs that do not have a manufacturer’s tag).

We recommend to test a small area before cleaning to see if your carpet is reactive to the cleaning solution or sensitive to carpet cleaners. Some loose carpet fibers may be picked up by the carpet cleaner. Stop use immediately if you notice excessive pulling or damage to your carpet. 

No, do not put the dirty water tank or any other component in the dishwasher. It is not dishwasher safe. Follow cleaning instructions in Instruction Booklet

Dry times can vary based on a number of factors such as type of carpet or cleaning time. We recommend putting the unit in Quick Dry mode after cleaning cycle to reduce dry time and turning on any available AC units or fans to help circulate air in the room. 

No. Do not use water hotter than 140°F (60°C), or risk damage to the unit.

No. This is only intended to be used as a carpet cleaner.

They are designed to be softer on delicate fabrics. They also are easier to clean off after use which would be beneficial for messes like pet messes.

No. This is only intended to be used as a carpet cleaner.

Rinse and Go cleans the interior of your hose and helps prevent odors and debris buildup in the hose and interior of the Mini stain eliminator tool. It is not intended to clean the bristles or rubber fins of any hand tool. 

If you are using the hose and hand tools to clean or pick up fur, we recommend using Rinse & Go after each cleaning session when using these tools. 

Rinse & Go  can be used with the Mini Stain Eliminator tool or the 3.5" Stain Eliminator tool. If you are using the Pet Hair or Pet Mess Extractor tools, remove the tool first and use Rinse & Go with the Mini Stain Eliminator tool and wash the removed hand tool by hand if needed.

The Pet Mess Extractor Tool extracts wet pet messes, while preventing the  mess from reaching the hose and the interior of the unit. Use on wet pet messes only. DO NOT use the tool to remove pet hair. To use, first spray the wet mess, then extract it with the Pet Mess Extractor Tool. DO NOT exceed the MAX FILL line on the Pet Mess Extractor Tool cup. Keep the tool level, without tipping, to prevent the mess from reaching the hose. After use, turn off the CarpetXpert power and empty the Pet Mess Extractor Tool cup into a toilet. Wash the cup, filter, and the rest of the tool thoroughly with soap and water after every use. 

While there  is no mode named "rinse", you can use only water by filling the tank only with water, and run the CarpetXpert in "Deep Clean Mode" to rinse your carpet. The same applies to the hand tool, where you would need to fill the StainStriker tank with water. 

No; it is only used at the hand tool. It combines with the Deep Clean Pet for boosted stain cleaning. 

When cleaning the area with the brushroll, use a paper towel to wipe off any hair or debris behind the brushroll or on the non-removeable inner cover that is under the clear outer cover. To get any debris stuck in the removeable  clear outer cover, place water into the opening and the shake lightly back and forth to loosen up hair and debris and rinse them out. When putting the clear top cover back, make sure to first connect the 2 hooks on the bottom of each side, and the push into place with both hands until it clicks. When emptying the Dirty Water Tank, empty the dirty water into a sink or drain and any hair or debris in the hair cage into a trash can to prevent clogging of drains. 

The Rinse & Go tool located on the top of the CarpetXpert Tank is for rinsing the interior of the hose and hand tools. This can be used with the Mini Stain Eliminator tool or the 3.5" Stain Eliminator tool. If you are using the Pet Hair or Pet Mess Extractor tools, remove the tool first and use Rinse & Go with the Mini Stain Eliminator. Wash the removed hand tool by hand if needed, removing the cup, filter, and window as detailed in the Instruction Booklet. If the hose still has remaining debris, shake the hose gently back and forth while using Rinse & Go to wash down the remaining debris. 

When used as directed Shark chemicals are safe to use around pets. We recommend removing children and pets from cleaning area while cleaning and waiting for carpet or rugs to dry completely before resuming usage.

When used as directed Shark chemicals are safe to use around children. We recommend removing children and pets from cleaning area while cleaning and waiting for carpet or rugs to dry completely before resuming usage. Keep chemicals out of reach from children. 

When used as directed Shark chemicals are safe to use around family members. We recommend cleaning area to be completely dry before resuming usage. 

Shark chemicals are non toxic and safe when used as directed. 

Dispose of contents/container with a licensed waste disposal site in accordance with the requirements of the local waste disposal authority. Do not dispose in drains or watercourses in concentrate form. 

We do not recommend this because there is a potential for (1) damaging the unit, (2) not getting optimized cleaning performance, (3) chemicals mixing that are not designed to mix.

No. Mixing vinegar with cleaning solutions is not advised.

1. If in EYES, rinse continuously for 15 minutes. Remove contact lenses if present and easy to do so. Continue rinsing.
2. If on SKIN, wash with soap and water and remove any clothing chemical contacted.  
3. If skin and eye irritation persist, seek medical attention.

You can store unused chemicals in the tanks. 

For long term storage we recommend to store unused StainStriker in the StainStriker bottle as storing it in the StainStriker Tank with it on the unit can cause clogging/build up in the machine. Unused CarpetXpert Deep Clean Pet should be discarded and not kept in the CarpetXpert or any tank for prolonged periods of time or in extreme heat. 

Yes, it combines with Oxy Multiplier to create a reaction that is optimal for stain cleaning.

The cord is 20 feet long.

960 Watts

8 Amps

120 Volts

18.05 lbs

13.15"(L) * 11.97"(W) *43.5"(H)

67.6 fl.oz

30.4 fl.oz